Mary Caldwell
Tyler,USA
Summary
Proficient in customer service with a history of exceeding performance metrics and enhancing customer experiences. Eager to engage in roles that offer challenges and opportunities for growth, contributing to both personal development and organizational goals. Strong commitment to learning and adapting in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Loan Specialist
Regional Finance
03.2025 - Current
- Supported clients in securing new loans, improving access to financing.
- Assisted in customer refinancing efforts to optimize loan conditions.
- Monitored low delinquency rates, contributing to portfolio stability.
- Reviewed credit reports to evaluate eligibility for loan applications.
Sr. Loan Officer
Loan Express in Tyler
04.2024 - 03.2025
- Assisted in processing loans for new clients, former borrowers, and refinancing purposes.
- Ensured timely follow-up with customers on past due payments while adhering to company policy.
- Analyzed credit bureau reports to recommend suitable loan options.
- Finalized loan contracts and outlined terms clearly to clients.
- Focused on building lasting relationships with both current and potential customers.
Scheduler
US Dermatology Partners
10.2023 - 04.2024
- Supported scheduling of provider appointments for diverse customer base across several locations.
- Evaluated customer demographic data to maintain accurate records.
- Maintained communication with front desk personnel at different locations to enhance service delivery.
Tech Support
Optimum
08.2022 - 06.2023
- Handled troubleshooting for all Altice products, offering support on multiple devices.
- Initiated service changes by articulating product values to customers.
- Addressed and resolved customer disputes regarding account issues and technical products.
- Delivered assistance for general inquiries related to product functionality.
Caregiver
Visiting Angels/ Griswold Home Health
08.2010 - 10.2020
- Ensured adherence to care plans for medication administration, fostering a positive living environment.
- Collaborated with family members and staff to address client challenges effectively.
- Supported clients with personal hygiene tasks to enhance overall quality of daily living.
Shift Lead
Taco Bueno
06.2016 - 12.2016
- Oversaw task delegation to employees, ensuring activities were completed efficiently.
- Completed essential opening and closing duties to streamline operations.
- Maintained accurate inventory through counts and resolution of discrepancies.
- Assured financial accuracy by counting cash on hand during shifts for deposit preparation.
Assistant Supervisor
Our Gang Daycare
06.2002 - 12.2007
- Supervised daily operations while caring for up to 12 children aged 6 weeks to 12 years.
- Managed client satisfaction and contract processes to ensure compliance with regulations.
- Assisted with documentation related to state and county laws for childcare services.
- Facilitated intake procedures for new children to streamline enrollment process.
Education
Certified Nurse Assistant - Certified Nurses Assistant
Hearts In Training
Dallas, Texas07.2010
Diploma -
Kent Meridian High School
Kent, Washington06.2006
Skills
- Customer care and support
- Adaptability in challenging situations
- Computer proficiency
- Team collaboration
- Statistical analysis
- Data reporting
- Creative problem-solving
- Research skills
Timeline
Loan Specialist
Regional Finance
03.2025 - Current
Sr. Loan Officer
Loan Express in Tyler
04.2024 - 03.2025
Scheduler
US Dermatology Partners
10.2023 - 04.2024
Tech Support
Optimum
08.2022 - 06.2023
Shift Lead
Taco Bueno
06.2016 - 12.2016
Caregiver
Visiting Angels/ Griswold Home Health
08.2010 - 10.2020
Assistant Supervisor
Our Gang Daycare
06.2002 - 12.2007
Certified Nurse Assistant - Certified Nurses Assistant
Hearts In Training
Diploma -
Kent Meridian High School
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