Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Javyan Bright

Mesquite

Summary

I Experienced Enrollment and Customer Service Specialist with 3 years of expertise in assisting clients through the enrollment process, resolving inquiries, and providing exceptional support. Skilled in explaining program details, processing applications, and ensuring accurate data entry. Proven ability to work efficiently in fast-paced environments, with strong communication, problem-solving, and organizational skills. Committed to delivering a positive customer experience while maintaining compliance with company policies and industry standards.

Overview

6
6
years of professional experience

Work History

Enrollment & Customer Service Specialist

AT&T
08.2023 - Current
  • Company Overview: Hybrid Work Phone and Chat Support
  • Maintain and update client information in CRM software or enrollment databases, ensuring data accuracy and completeness
  • Handle customer billing inquiries, explain charges, assist with payments, process adjustments, and ensure accuracy in customer accounts
  • Guide customers through service activations, plan changes, upgrades, or downgrades, ensuring they understand their options and benefits
  • Hybrid Work Phone and Chat Support

Pre-Enrollment Specialist

Willis Watson Towers
01.2020 - 08.2023
  • Company Overview: Remote Work
  • Work closely with enrollment teams to ensure smooth transition from pre-enrollment to full enrollment, addressing any issues that may arise
  • Remote Work

Customer Service Representative

Evelation Connect
02.2019 - 12.2019
  • Collaborate with primary care physicians and specialists to coordinate care and ensure comprehensive treatment
  • Participated in research and quality improvement projects to enhance patient care and clinical outcomes
  • Perform follow-up calls and virtual check-ins to monitor patient outcomes, address any concerns, and adjust care plans as needed

Education

High School Diploma -

Sachse Highschool
Sachse, TX
05.2020

Skills

  • Patient Assessment
  • Data-driven strategic planning
  • Compliance (HIPPA)
  • Document Verification
  • Critical thinking skills
  • Excellent communication skills
  • Strong interpersonal skills
  • Phone & Email Etiquette
  • Time Management
  • Customer Care Support
  • Customer Service Rep

Personal Information

Available: Looking for remote work

Timeline

Enrollment & Customer Service Specialist

AT&T
08.2023 - Current

Pre-Enrollment Specialist

Willis Watson Towers
01.2020 - 08.2023

Customer Service Representative

Evelation Connect
02.2019 - 12.2019

High School Diploma -

Sachse Highschool
Javyan Bright