Arnetta Bradford
Hope,AR
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Coffee Shop Owner/Customer Service Specialist
HeBrews 11:1
Hope, AR
10.2019 - Current
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees in operational procedures and modeled duties for front and back house
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Organized promotions to launch new coffee drinks and increase sales.
- Monitored employee performance and corrected errors impacting service, safety and profits.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Delegated work to staff, setting priorities and goals.
- Work in close collaboration with team members to ensure customers received high-quality service.
Regional Customer Service Manager
International Student Exchange
02.2013 - Current
- Generate interest among potential host families in the local community 2
- Arrange homestays and high school enrollment for exchange students 3
- Hold orientations for both host families and exchange students 4
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Guide young, international visitors through personal and cultural adjustment
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Associate
Biometric Screener, Hooper Holmes
02.2009 - 01.2020
- .
- Kept work area clean and neat to stay productive.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Collected payment from customers and scheduled next appointments.
- Greeted each client and asked questions to determine fashion needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Kept notes listing preferences and services provided to clients for quick reference.
Hair stylist/ manager! Inventory specialist. Environmental And Safety Director
Smart Styles/Beauty Scene
, AR
01.2008 - 01.2019
Certified Nursing Assistant
Serenity Hospice Services
, AR
04.2009 - 10.2016
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Administered medications and educated patients and families on correct at-home administration.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Reported changes in patient condition to registered nurse or physician.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Conducted patient education on health maintenance and disease prevention.
- Participated in educational programs related to nursing assistant skills development.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Answered call lights promptly and responded to patient needs accordingly.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Administered medications as directed by registered nurse or physician.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported non-ambulatory residents in range of motion exercises.
- Cleaned and sanitized patient rooms according to established protocols.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Observed patients for any changes in their physical or mental condition.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported patients to treatment units, using wheelchair or stretcher.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Planned and served meals and snacks to patients according to prescribed diets.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Distributed drinking water and nourishment to residents.
- Provided emotional support to family members regarding end-of-life decisions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Turned and repositioned bedridden patients to prevent bedsores.
- Collected specimens from patients for laboratory testing purposes.
- Assisted residents in preparing for activities and social programs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented activities and recorded information in EMR system.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Used mobility devices to transport patients.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Salon owner/Manager
Smart Styles/Beauty Scene
, AR
06.2007 - 09.2014
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Conducted regular performance reviews of employees to ensure quality services are provided consistently.
- Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
- Boosted sales by developing marketing promotions to strengthen outreach.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Hired and trained beauticians.
- Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
- Recruited, hired, evaluated and disciplined service staff members.
- Inspected equipment regularly to make sure it is in proper working order.
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Established relationships with local businesses to promote cross-marketing opportunities for mutual benefit.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Trained staff on customer service procedures, product knowledge, safety protocols and sanitation standards.
Phlebotomist
Wadley Regional Medical Center At Hope
Hope, AR
03.2009 - 01.2014
- Drawing blood, paperwork.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Assessed plasma collection machines for proper functionality.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Educated patients on proper blood draw techniques.
- Assisted in the training of new phlebotomists.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Assisted in the training and mentoring of new phlebotomy staff.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Educated patients on specimen collection procedures and post-draw care.
- Calibrated equipment according to manufacturer specifications.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Verified patient information prior to specimen collection.
- Entered patient information and test orders into computer systems accurately.
- Prepared and packaged specimens for courier transport.
Supervisor
Laurel Place Health and Rehab
Hope, Idaho
10.2012 - 03.2018
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Analyzed company's expenditures and developed financial models.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Directed and supervised team of 15 employees in daily operations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Audited company's legal documents to verify compliant policies and procedures.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Education
Associate - Business Management
University of Arkansas
Hope, AR05-2025
CERTIFICATE in CNA -
Uacch
09.2009
Skills
- Multidisciplinary team collaboration
- Resource allocation
- Patient education
- Strategic planning
- Insurance practices
- Documentation
- Healthcare
- Scheduling
- Organizational skills
- Verbal and written communication
- Empathy and compassion
- Healthcare operations
- Progress monitoring
- Problem-solving
- Goal setting
- Claims processing
- Policy adherence
- Medical terminology
- Treatment Planning
- Patient advocacy
- Quality assurance
- Discharge planning
- Program oversight
- HIPAA compliance
- Documentation proficiency
- Cultural sensitivity
- Time management
- Ethical judgment
- Nursing background
- Workflow management
- At-home care instruction
- Patient assessment
- Community outreach
- Monitoring tools
- Interdepartmental collaboration
- Clear communication
- Case management
- Process improvements
- Needs assessment
- Multitasking and organization
- Care planning
- Organizational standards
- Medical terminology understanding
- Crisis intervention
- Client relationship management
Certification
Biometric Examiner (10+ years)
Marketing and sales manager (10+ years)
Billing (6 years)
Customer Service Skills (10+ years)
Microsoft Excel
Outlook
Sales (10+ years)
Scheduling
retail sales
Hair Styling (10+ years)
Venipuncture (10+ years)
Patient Care (10+ years)
Vital Signs (10+ years), CNA licensed in Arkansas and Texas
CPR Certified
Timeline
Coffee Shop Owner/Customer Service Specialist
HeBrews 11:1
10.2019 - Current
Regional Customer Service Manager
International Student Exchange
02.2013 - Current
Supervisor
Laurel Place Health and Rehab
10.2012 - 03.2018
Certified Nursing Assistant
Serenity Hospice Services
04.2009 - 10.2016
Phlebotomist
Wadley Regional Medical Center At Hope
03.2009 - 01.2014
Customer Service Associate
Biometric Screener, Hooper Holmes
02.2009 - 01.2020
Hair stylist/ manager! Inventory specialist. Environmental And Safety Director
Smart Styles/Beauty Scene
01.2008 - 01.2019
Salon owner/Manager
Smart Styles/Beauty Scene
06.2007 - 09.2014
Associate - Business Management
University of Arkansas
CERTIFICATE in CNA -
Uacch