Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic
Grecia Garcia

Grecia Garcia

San Juan,Texas

Summary

Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions. Smart and committed to job well done and offering exceptional drive. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alorica
12.2023 - Current
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.

Quality Control Manager

TRDI
09.2021 - 07.2023
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
  • Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
  • Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
  • Maintained an up-to-date knowledge of industry innovations and advancements, ensuring the Quality Control department remained at the cutting edge of best practices.

Quality Control Inspector

MVP Plastics
02.2021 - 09.2021
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Evaluated components and final products against quality standards and manufacturing specifications.

Technical Sampling Unit Coordinator

VERACRUZ CUSTOMS OFFICE- SAT
11.2016 - 01.2021
  • Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
  • Developed strong relationships with local businesses, fostering cooperation in reporting suspicious activities near the border.
  • Supported customs operations by ensuring accurate classification and valuation of imported goods for proper taxation purposes.
  • Participated in joint exercises with foreign counterparts to enhance inter-agency cooperation within the international community on border protection issues.
  • Evaluated traveler behavior to identify potential risks or indicators of criminal activity during inspections.
  • Conducted surveillance activities in designated areas to deter potential smuggling attempts and monitor suspicious behaviors near the border.
  • Increased team effectiveness through ongoing training and sharing best practices among fellow officers.

Quality assurance inspector

BOTTLING PLANT PEPSI
02.2016 - 10.2016
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Communicated with production team members about quality issues.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.

Education

Bachelor´s Degree in Industrial Chemical Engineering -

Instituto Tecnológico Nacional
01.2012

Skills

  • Multidisciplinary team collaboration
  • Ability to apply understanding of complex chemistry, biology, physics, and mathematics into research and provide information
  • Conduct of training in two languages
  • Laboratory techniques
  • Chemical Handling
  • Meticulous attention to detail
  • Data Interpretation
  • Biohazard Disposal
  • Laboratory safety protocols
  • Staff Management
  • Quality Control Procedures
  • Team Management
  • Data Collection

Training

  • Handling of hazardous substances
  • Management of Microphazir equipment
  • Training on detecting and preventing illicit pesticides and ozone depleting substances trafficking
  • Coaching and Leadership
  • HIPAA Certification
  • Aerial Boomlift Operator Certificate
  • Physicochemical testing of locomotive engine oil, air filters, and cooling systems
  • Testing in locomotives
  • Issuing reports signaling corrective actions to follow after locomotives' oil change

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Alorica
12.2023 - Current

Quality Control Manager

TRDI
09.2021 - 07.2023

Quality Control Inspector

MVP Plastics
02.2021 - 09.2021

Technical Sampling Unit Coordinator

VERACRUZ CUSTOMS OFFICE- SAT
11.2016 - 01.2021

Quality assurance inspector

BOTTLING PLANT PEPSI
02.2016 - 10.2016

Bachelor´s Degree in Industrial Chemical Engineering -

Instituto Tecnológico Nacional

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Grecia Garcia