Melinda Chisolm-parker
Jacksonville,Florida
Summary
An innovative professional who will continue to develop and excel in leadership and knowledge. Seeking a position within your company that will enhance my strong customer service and administrative skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
Jacksonville, Florida
07.2023 - 11.2024
- Responded promptly and professionally to customer inquiries.
- Addressed customer concerns about their accounts and provided accurate information.
- Resolved customer issues, escalating them when necessary.
- Kept up to date with Maximus products and services.
- Tracked customer interactions and ensured data accuracy.
- Handled customer requests, including order processing, billing, and returns.
- Supported special projects or tasks assigned by management.
- Provided suggestions to improve customer experience.
- Attended team meetings and training sessions to stay current on policies and procedures.
Technical Support Representative
Focus Services Inc.
Jacksonville, Florida
06.2021 - 03.2023
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Balanced multiple priorities simultaneously while providing effective technical assistance over the phone or via chat support channels.
- Contributed to an increase in positive customer reviews by consistently delivering exceptional service and support.
- Achieved high levels of customer retention by building strong relationships through excellent communication skills and empathy.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Service Representative
Fanatics Call Center
Jacksonville, Florida
08.2018 - 06.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- help assist customers on ANY online orders.
Supply Technician
Areotek Staffing
Jacksonville, Florida
03.2016 - 07.2019
- Responded promptly and professionally to customer inquiries.
- Addressed customer concerns about their accounts and provided accurate information.
- Resolved customer issues, escalating them when necessary.
- Kept up to date with Maximus products and services.
- Tracked customer interactions and ensured data accuracy.
- Handled customer requests, including order processing, billing, and returns.
- Supported special projects or tasks assigned by management.
- Provided suggestions to improve customer experience.
- Attended team meetings and training sessions to stay current on policies and procedures.
Education
High School Diploma -
Smart Horizon
Pensacola, FL06.2008
Skills
- Multidisciplinary Team Collaboration
- Proficient in Microsoft Office Applications
- caregiver
- Proactive Communication
- Relationship building
- Knowledge of POS Systems
- CRM
- Conflict Resolution Skills
- WPM-40
- Data Analysis
- Critical Thinking Skills
- Detail Oriented
- Data Entry
- Problem Solving
- Record Management
- Sales/Upsell
- Time Management
- Organization Skills
- Quality Control
Timeline
Customer Service Representative
Maximus Call Center
07.2023 - 11.2024
Technical Support Representative
Focus Services Inc.
06.2021 - 03.2023
Customer Service Representative
Fanatics Call Center
08.2018 - 06.2020
Supply Technician
Areotek Staffing
03.2016 - 07.2019
High School Diploma -
Smart Horizon