Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rodney Carter

Manassas,Virginia

Summary

Accomplished Customer Service Enrollment Specialist with a proven record at Professional Warranty Corporation. Highly organized and adept in written communications. Expert problem-solving abilities and software proficiency enhance operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Enrollment Specialist

PROFESSIONAL WARRANTY SERVICE
Chantilly, VA
07.2019 - Current
  • Efficiently handled incoming calls by utilizing a multi-line telephone system.
  • Executed tasks adhering to office guidelines and utilizing equipment.
  • Conducted thorough account evaluations to identify any inaccuracies in customer information and warranty coverage.
  • Enrolled warranty applications.
  • Effectively handled check processing.
  • Facilitated seamless integration of Excel spreadsheets into the database by generating and uploading them.
  • Handled packaging and shipment of supplies.
  • Successfully handled various email accounts and the builder portal.
  • Consistently documented and updated daily progress logs.

Records Clerk

Catapult Staffing (Chenega
Chantilly, VA
03.2019 - 07.2019
  • Ensured the legibility and accuracy of manifest files through reviewing and examining.
  • Identified and rectified errors in manifest file.
  • Ensured accurate information was entered into the RCRA info database
  • Managed the smooth flow of completed manifests into PPC Storage.
  • Updated and modified information as required.
  • Verified and corrected manifest information prior to submission for quality control.
  • Kept track of the status of completed manifest files through regular reporting.
  • Reviewed and fulfilled requirements of manifest files for the issue project.
  • Contributed to the successful knowledge transfer and skill development of new hires on RCRA programming.

Education

High School Diploma -

Stonewall Jackson High School
Manassas, VA
06-2003

Skills

  • Highly Organized
  • Detail-oriented
  • Understanding procedures
  • Understanding logic
  • Expert knowledge in written communications
  • Patient listener
  • Ability to adapt to new technology

Accomplishments

Received employee of the month.

Timeline

Customer Service Enrollment Specialist

PROFESSIONAL WARRANTY SERVICE
07.2019 - Current

Records Clerk

Catapult Staffing (Chenega
03.2019 - 07.2019

High School Diploma -

Stonewall Jackson High School

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Rodney Carter