Crystal Wheeler
Clarkesville
Summary
Health Service Technician with extensive experience in crisis management at Avita Behavioral Crisis Unit. Proficient in patient assessment and data entry, consistently improving patient outcomes through targeted interventions. Strong commitment to safety protocols and effective teamwork in high-pressure settings, ensuring professionalism and meticulous attention to detail.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Benefits Enrollment Specialist
Markiii
- Worked Call center virtually from home and worked on location (4 yrs - currently)
- Licensed in seven states.
- Assisted clients in understanding benefits enrollment processes and options.
- Processed enrollment forms and maintained accurate records in company systems.
- Communicated with insurance providers to verify coverage details for clients.
- Educated employees on benefits plans and answered questions about eligibility.
- Coordinated open enrollment events and provided onsite support for participants.
- Reviewed documentation for compliance with company policies and regulations.
- Collaborated with HR teams to streamline benefits communication strategies.
- Provided customer service support for employees regarding their benefits plans.
- Actively participated in meetings with senior management teams on matters pertaining to company benefits offerings.
- Processed paperwork associated with open enrollments, terminations, life events and other related activities.
- Resolved discrepancies between payroll deductions and insurance carrier invoices.
- Maintained up-to-date knowledge of changes in government regulations related to healthcare reform initiatives.
- Reviewed applications for eligibility requirements prior to submission for processing.
HST (Health Service Tech)
Avita Behavioral Crisis Unit
11.2023 - Current
- Work with guests/patient's directly
- Meal prep and serve
- Clean / laundry
- Assist with daily activities (going outside)
- Help security with unpredictable guests/ patients
- Record and take vitals
- Input system notes
- File and turn in daily records
- Etc.
- Maintained safety protocols and standards within behavioral health environment.
- Trained new technicians on safety procedures and maintenance tasks effectively.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Maintained certifications and completed required training.
- Focused on IDD department as IDD HST, delivering specialized support for acute mental health and special needs patients in crisis.
- Engaged in direct crisis management for individuals with complex needs.
- Partnered with clinical teams to enhance patient outcomes through strategic interventions.
Office Manager
Main Source Associates
12.2020 - 12.2023
- Benefits Enroller / onsite & in call center
- Answering & returning all calls
- Handling all client claim issues
- Tracking Claims with corporate
- Working call center / traveling for open enrollments
- Enrolling individuals in their eligible benefits and answering any questions they may have.
- And more
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Owner / Operator
Just For You Wellness
12.1999 - 12.2023
- Working with and developing a staff / contract staff.
- Manage website design, content, Branding and Logo Design.
- All Record / Book keeping.
- Purchasing of equipment, retail, or supplies.
- Event planning, CEU, State - County Lic. appliance and more.
Education
Graduate Certificate - Forensic Genetic Geneology
Ramapo College of New Jersey
Mahwah, NJ07.2026
Associate of Science - Criminal Justice
NGTC
Clarkesville, GA01.2026
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Management Skills
- Crisis management
- Patient assessment
- Team collaboration
- Data entry
- Safety protocols
- Customer service
- Communication skills
- Benefits enrollment
- Document management
- Attention to detail
- Project management
- Professional and courteous
- Customer relationship management
- Work with minimal supervision
- Field service management
- Work order prioritization
- Project oversight
- Hospitality and accommodation
- Client education
- Safety procedures adherence
- Verbal and written communication
- Problem and issue resolution
- Emergency response
- Documentation and reporting
- Time tracking
- Working as a team
- Working independently
- Critical Thinking
- Communication Skills
- Willing to learn
Certification
- Bloodborne Pathogens Training
- Adult, Child and Baby First Aid/CPR/AED
- Psychological Health First Aid for COVID19
- Psychological First Aid
- Working with People who have Bipolar Disorder
- Working with individuals with Substance use Disorder
- Working with Families experiencing Homelessness
- Veterans and Mental Health Conditions
- Using Visual and Verbal Prompts
- Using the PHQ-9 to screen for Depressive Disorders
- Using Response Blocking methods
- Using Error Correction in Natural Environment Teaching
- Using Attention Extinction
- Use of Crisis intervention Techniques
- Understanding workplace violence
- Understanding and addressing Criminal thinking among individuals in custody.
LanguagesRename
English
English: Professional
Timeline
HST (Health Service Tech)
Avita Behavioral Crisis Unit
11.2023 - Current
Office Manager
Main Source Associates
12.2020 - 12.2023
Owner / Operator
Just For You Wellness
12.1999 - 12.2023
Benefits Enrollment Specialist
Markiii
Graduate Certificate - Forensic Genetic Geneology
Ramapo College of New Jersey
Associate of Science - Criminal Justice
NGTC
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University