Shakenya Orr
Jacksonville,FL
Summary
Self-motivated and High-performing web professional with solid background in call center and Media communications. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Benefits Enrollment Specialist
HealthCare Support Staffing
10.2023 - 02.2024
- Responsible for assisting plans and providers with the provider enrollment process, (both initial and renewal) submitting provider maintenance to the Medicaid fiscal agent; receiving, tracking, and monitoring escalated issues, legislative requests, and public records requests; performing onsite reviews; coordinating and delivering plan and provider trainings related to provider enrollment
Brand Ambassador/Customer Sales Associate
Elevate Staffing
09.2020 - 06.2023
- Product inventory, online training classes, set up and break down of event, promoting company products, educating customers about products, increasing brand awareness & sales, maintaining a positive & professional image of the brand, working closely with sales and marketing on marketing strategies, creating social media content, responding to inquiries and questions
CSR - Customer Service Representative
Lash Group
05.2019 - 12.2022
- Inbound and Outbound calls, clarifying benefits, insurance policies, payment inquiries and general questions, asking appropriate questions regarding patient's benefits and complete data entry and/or appropriate forms to document patient's benefits coverage
Call Center Benefits Specialist
AmeriHealth Caritas
02.2017 - 05.2019
- Answering calls for new members in the welcome department, answering questions about benefits, welcome packet and how to navigate company website for benefit information & inquiries, transferring calls and messages for members, verifying and updating member account
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Sales Advisor
The Hair Palace
10.2016 - 02.2018
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Education
Associate's degree - Theology
Life Christian University
Brooksville, FL06.2015
Certificate of Education - Web Development
Pasco-Hernando Community College
Brooksville, FL02.2012
Skills
- Marketing
- Presentation Skills
- Research
- Negotiation
- Customer service
- CRM software
- Cold calling
- Presentation skills
- Medical terminology
- Computer skills
- Communication skills
- Microsoft Excel
- Microsoft Office
- HIPAA
- Typing
- Time management
- Organizational skills
- ICD-9
- English
Timeline
Benefits Enrollment Specialist
HealthCare Support Staffing
10.2023 - 02.2024
Brand Ambassador/Customer Sales Associate
Elevate Staffing
09.2020 - 06.2023
CSR - Customer Service Representative
Lash Group
05.2019 - 12.2022
Call Center Benefits Specialist
AmeriHealth Caritas
02.2017 - 05.2019
Sales Advisor
The Hair Palace
10.2016 - 02.2018
Associate's degree - Theology
Life Christian University
Certificate of Education - Web Development
Pasco-Hernando Community College
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