Zylik Banks
Houston,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Benefits Enrollment Specialist
Gallagher Arthur J
09.2025 - Current
- Informed employees face to face on available benefit options, enabling informed decision-making during open enrollment periods.
- Provided exceptional customer service to employees, addressing concerns regarding their benefits packages.
- Helps employees understand, apply for, and enroll in employer- provided benefits programs, acting as a primary point of contact for questions, eligibility and issue resolution
ACA Sales Agent
Advantage health
08.2023 - 09.2025
- Educated clients about health insurance coverage options, benefits and costs.
- Outbound and Inbound phone sales reach
- Developed tailored health insurance plans to meet individualized client needs.
Medicare Sales Representative/ Remote
ResultsCx
09.2022 - 08.2023
- Help prospects understand the basics of medicare
- Performed needs analysis for clients to help enroll them into a plan that fits their needs
- Explain the coverage gap
- Look up all hospitals/RX’s/ PCP
- Explain the difference between an HMO & PPO plan
Call Center Representative
Recon Mr
12.2021 - 05.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Made outbound calls to certain people to help complete surveys
- Insights into methodology
- Call center environment
- Part time
Support Services
OSf St. Francis Medical Center
01.2020 - 11.2021
- Confer with patients by telephone or in person to provide information about the services we provide
- Greeted patients and took care of small patient needs such as Going to get them water, and making sure they had everything they needed to enjoy their visit
- Input patient information into the hospital system.
- Cleaned & Sanitized patient rooms
- Switch patient beds and sheets
- Confirmed patient insurance information
Education
Associate of Arts - Economics
Illinois Central College
05-2021
High School Diploma -
Rockford East High School
Rockford, IL05-2018
Skills
- Strong interpersonal skills
- Objection handling
- Upselling strategies
- Cold calling
- Building rapport
- Closing sales
Additional Information
- Life and Health insurance license
Certification
Licensed in both Life & Health in 22 states.
Timeline
Benefits Enrollment Specialist
Gallagher Arthur J
09.2025 - Current
ACA Sales Agent
Advantage health
08.2023 - 09.2025
Medicare Sales Representative/ Remote
ResultsCx
09.2022 - 08.2023
Call Center Representative
Recon Mr
12.2021 - 05.2023
Support Services
OSf St. Francis Medical Center
01.2020 - 11.2021
Associate of Arts - Economics
Illinois Central College
High School Diploma -
Rockford East High School
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