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SYLVIA PERALEZ-HARLEY
Employee Benefit Specialist
20030 Diamond Hills Ln. Katy,Texas
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Benefits Enrollment Specialist
90 Degree Benefits/ENTRUST INC
Katy, TX
01.2014 - Current
- Presented myself as face of 90 Degree Benefits/Entrust to employee benefit clients and provided support to clients and brokers who market group benefits products.
- Communicate and explain existing company benefits packages (Health Insurance, Dental, Vision, and others) at enrollment environments, and marketed voluntary products to individual employees during enrollment process, thereby increasing sales revenue.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Delivered industry-leading customer service to employees with respect to day-to-day administration of their benefits plan.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Collaborated with sales and account manager team to commit to overall success of our company.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Checked employees' benefits enrollment for accuracy and inputted all data into BSwift/EASI enrollment portal.
- Observed strict procedures to maintain data and plan participant confidentiality
- Educated new hires about different benefit plans
- Participated in team-building activities to enhance working relationships
BILINGUAL BENEFIT CONSULTANT
Univers Workplace Solutions
Sumter, SC
09.2013 - 12.2013
- Univers Workplace Benefits, Enrollment Solutions, George W Evans & Assoc.
- Conducted one-on-one counseling with employees for clients; Pilgrim’s Pride Chicken Plants, Meridian Hospitals, located in various states; South & North Carolina, New Jersey.
- Managed over 20 + employee one-on-one meetings per day
- Exceed goals of through effective communication and great work ethic.
- Managed presentations/benefit fairs/enrollment meetings for employers; Coca-Cola, Sysco, City of Houston, Austin I.S.D.
- Conducted Bilingual (Spanish) meetings when requested by employer.
- Cross-sold Unum/Transamerica worksite products, i.e., Accident, Short Term, Whole/Term Life, Cancer, etc.
- Capability to translate intricacies of benefit offerings in simple terms.
- Arrived at scheduled work site in accordance with employer policy.
- Remain knowledgeable of industry and recent legislation changes of Individual Mandate.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Account Manager
AMERICANIZED BENEFIT CONSULTANTS
Houston, Texas
02.2009 - 06.2011
- Responsible for assisting sales agents with daily needs, including customer contact.
- Managed employer groups 2-99, assisted Sales team with large groups as needed.
- Conducted enrollment meetings; bilingual as requested by employer, throughout calendar year.
- Provided outstanding service to prospects/ clients regarding needs, questions, and policies by researching answers and relating information as needed.
- Ensued those appropriate changes were made to policies to resolve customer issues or to address specific needs by clearly communicating with employer/human resource.
- Inspected new business paperwork, i.e., census, RFP, TWC from employers to ensure accuracy for submission to carriers.
Education
High School Diploma -
San Marcos High School
San Marcos, TX 05.1973 - 05.1976
Skills
New employee enrollment
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Professional License
Group One Life/Health-Property & Causality -11/2000-Current
Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Benefits Enrollment Specialist
90 Degree Benefits/ENTRUST INC
01.2014 - Current
BILINGUAL BENEFIT CONSULTANT
Univers Workplace Solutions
09.2013 - 12.2013
Account Manager
AMERICANIZED BENEFIT CONSULTANTS
02.2009 - 06.2011
High School Diploma -
San Marcos High School
05.1973 - 05.1976
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