Kimberly Duarte' Lawson

• Provided excellent customer service support for employees regarding their benefits plans.
• On site enrollment process for large groups within the KC area. Providing education while assisting in selections for voluntary products.
• Responded timely to inquiries from internal staff or external vendors regarding benefit issues.
• Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health benefits.
• Reviewed employee enrollments to verify accuracy, inputting information into company database and Salesforce.
• Identified opportunities to improve existing processes related to benefits administration.
• Resolved customer inquiries and complaints in a timely manner.
• Created opportunities to cross-sell additional products and services to existing customers.

• Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to member plans.
• Placed outbound follow-up calls to prospective members.
• Increased promotional events to generate leads by distributing marketing materials and educating attendees on available plans.
• Traveled throughout assigned territory and directly collaborated with community-based organizations to obtain referrals.
• Experienced in setting up events and showcasing marketing materials for member growth and retention.

• Large group enrollment for Boyd Gaming Corporation. 25,000 employees.
• Traveled 6 states and exceeded sales expectations for Life, Health and Voluntary Benefits.
• Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, backgrounds.
• Educated employees in understanding their benefits package, enrolling in programs, and gaining trust during meetings.

• Collaborated in networking events to meet and discuss service offerings with potential clients.
• Cultivated existing relationships in the field to encourage repeat business.

Achieved and surpassed sales goals by 23%.  1.2 million in sales annually.  Created bulk and implemented outside sales events. Purchasing buyer and inventory control management.

• Initiated city key partnerships which resulted in revenue growth.
• Implemented marketing strategies which resulted in 12% growth of customer base.  Key in Radio ads,  Social media outreach.
• Obtained documents, clearances, certificates and approvals from local, and multiple state agencies.  Negotiated commercial leases.
• Created relationships with City zoning and planning for Company related events.
• Responsible for payroll/Kronos .  Employee weekly schedules, yearly budget planning.  P&L accountability.  Managed two facilities during peak timelines, and responsible for daily banking operations, including all deposits.  

• Traveled six states for The HNI Corporation. Enrollment process for 9,000 employees. Resulting with great success for both core and voluntary benefits. Providing excellent client services.
• Exceeded sales expectations for Trustmark Voluntary Benefit Solutions for numerous enrollments onsite.

• Hired, trained and evaluated personnel in sales and marketing.
• Completed all daily tasks and special assignments with an efficient and quality-driven approach.
• Managed staff of 10 sales associates, 2 team leaders and 1 assistant manager.
• Trained and developed new associates on POS system and key sales tactics.
• Increased sales volume by 20% in less than 1 year. Top performing store to top 10 in the Nation in sales contests and revenue. Approx 500 stores Nation wide.

• Responsible for Large chain accounts in Kansas.  Sams Clubs , Dillons-Kroger, Walmart.  My territory grew to 1.5 million in sales. 
• Met daily with store managers, vendors, set-up displays for trade shows and special events.  
• Responsible for 8 route drivers, logistics, delivery schedules, inventory scanners.
• Cold calls on Restaurants and smaller grocery stores.
• Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
• Consistently hit and exceeded quarterly sales goals by 15%