Mary Cantwell
Fairfax,VA
Summary
Responsible Server adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Canine coach
Dogtopia
Fairfax, VA
08.2026 - Current
- Supervised Dogtopia playrooms and monitored dog behavior for safety
- Managed dog check-in and check-out for daycare and boarding
- Cleaned suites, floors, and play areas using Dogtopia sanitation protocols
- Fed dogs and refreshed water bowls during scheduled care routines
- Redirected rough play and separated dogs during stress or conflict
- Communicated pet updates with pet parents at Dogtopia
- Assisted team members with kennel handling and daily playroom flow
Waitress
Arties Great American Restaurants
Fairfax, VA
03.2026 - 05.2026
Waitress
Ozzie's Good Eats, Great American Restaurants
Fairfax, VA
06.2025 - 03.2026
- Explained daily specials and menu items to diners
- Coordinated with kitchen staff on order timing
- Refreshed beverages and cleared used dishes during service
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained clean dining areas and stocked service stations
- Assisted other wait staff members in times of heavy customer traffic.
- Replenished beverages when necessary.
Finnegans
Independent Employer
Fairfax, VA
03.2023 - 05.2024
- Delivered meals and drinks while monitoring guest needs throughout service.
- Delivered food orders promptly and courteously.
- Resolved guest concerns calmly and maintained professional service standards.
- Greeted guests and presented menus in fast-paced dining environment.
- Processed payments and returned correct change for customer transactions.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Reset tables and prepared dining areas for incoming guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Supported training efforts for new servers in a fast-paced environment.
Waitress
Ashby Ponds
Fairfax, VA
03.2022 - 05.2022
Education
Independence High School
05-2022
Skills
- Table service
Timeline
Canine coach
Dogtopia
08.2026 - Current
Waitress
Arties Great American Restaurants
03.2026 - 05.2026
Waitress
Ozzie's Good Eats, Great American Restaurants
06.2025 - 03.2026
Finnegans
Independent Employer
03.2023 - 05.2024
Waitress
Ashby Ponds
03.2022 - 05.2022
Independence High School
Skills
- Customer service
Skills
- Food safety
Skills
- Menu knowledge
Skills
- Verbal communication
Skills
- Conflict resolution
Skills
- Attention to detail
Skills
- Time management
Skills
- Table bussing
Skills
- Strong multitasking
Skills
- Food running
Skills
- Table turnover
Skills
- Allergy awareness
Skills
- Active listening