Open To Work
Mary Catherine Grady
Pinpoint Global Communications
Londonderry,NH
Work Preference
Desired Job Title
QA Engineer, Product SupportSenior QA EngineerSoftware QA EngineerQA Manager / Senior QA Engineer
Work Type
Full TimePart TimeContract Work
Location Preference
RemoteHybrid
Location:
Londonderry, NH, US
Open to relocation:
Yes
31
years of professional experience
Results-driven quality assurance professional with a proven track record of enhancing software quality and reliability through meticulous testing processes. Recognized for fostering collaboration and achieving exceptional standards in dynamic, fast-paced environments. Methodical approach, adaptable to evolving project requirements, and equipped with strong analytical, communication, and teamwork skills. Committed to contributing to team success while pursuing continuous learning and professional growth, bringing a positive attitude to every challenge.
Work History
QA Engineer, Product Support
13 Years- Designed and executed comprehensive test plans, test cases, and scenarios for regulatory compliance platforms and Learning Management Systems (LMS), ensuring adherence to validation standards and workflow requirements.
- Validated backend data integrity with SQL queries to ensure accuracy across feed-driven workflows and databases.
- Verified client-specific forms for compliance-related activities and LMS courses and exams.
- Executed manual and automated testing, including regression and smoke testing, to support stable and compliant releases.
- Prepared User Acceptance Testing (UAT) materials and secured client approval before production deployment.
- Managed and tracked user reported UAT issues and worked with engineering to resolve them.
- Worked with clients to ensure their ideas and requests properly translated to requirements to meet their user expectations.
- Developed and evaluated automated test scripts to expand test coverage and increase confidence.
- Managed defect tracking and resolution throughout the software development lifecycle, partnering with engineering to deliver timely fixes.
- Provided product support by triaging issues, performing root cause analysis, and meeting Service Level Agreement (SLA) commitments.
- Participated in weekly release meetings with product management and engineering leaders to review reported issues and current deliverables.
Senior QA Engineer
3 Years 6 Months- Designed and executed comprehensive test plans and scenarios for enterprise HR, payroll, tax, and benefits applications.
- Partnered with development and support teams to ensure production readiness and drive timely defect resolution.
- Managed defect logging, analysis, and tracking in Customer First CRM to support clear cross-team communication.
- Enhanced regression testing by advancing the automation infrastructure.
- Performed LoadRunner performance testing to evaluate system scalability and stability.
- Led QA for the Data Management System release, validating automated data integrations with SQL queries.
Software QA Engineer
1 Year- Developed and executed test plans and test cases for large-scale e-commerce web applications serving commercial, business, and government users.
- Performed end-to-end web application testing across the user interface, functional workflows, and backend systems.
- Executed LoadRunner performance scripts to assess system throughput, reliability, and overall stability.
QA Manager / Senior QA Engineer
9 Years 7 Months- Led QA strategy and execution for multiple releases of Progress and OpenEdge products, helping improve customer satisfaction and renewal rates.
- Directed QA efforts for web-based database and system management tools, supporting the launch of new product lines and contributing to revenue growth.
- Evaluated and recommended automation tools that reduced test cycles and accelerated delivery timelines.
- Managed and mentored a team of three QA engineers, conducted performance reviews, and coordinated project schedules with engineering leadership.
- Established and maintained QA processes, test documentation, and release schedule discipline to support consistent, high-quality delivery.
Education
Bachelor of Science - Computer Science
Skills
Test automation
Software manual testing
Test strategy development
Issue tracking
User acceptance testing
Playwright
Github
Copilot
Software regression testing
SQL
JavaScript
Java
API
Google
Web Application Testing
Release & SLA Support
Agile / SCRUM
Waterfall methodologies
Regulatory Compliance/LMS
End to End Testing
Quality assurance strategy
API testing experience
User acceptance testing
Software development lifecycle
Quality processes
Timeline
QA Engineer, Product Support
Pinpoint Global Communications
02.2013 - 02.2026Read More
Senior QA Engineer
PeopleStrategy
07.2009 - 01.2013Read More
Software QA Engineer
Connections
06.2008 - 06.2009Read More
QA Manager / Senior QA Engineer
Progress Software Corporation
04.1995 - 11.2004Read More
Sacred Heart University
Bachelor of Science from Computer Science
Read More