Mary Chamorro
Miami
Summary
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Handles team needs with forward-thinking strategies. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server
Fogo de Chão
Fort Lauderdale
04.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Shift Leader
TAP 42
08.2022 - Current
- Oversaw daily operations of service team, delegated tasks
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Server
Tap 42
Miami
08.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server Assistant
Komodo
Miami
02.2021 - 07.2021
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
Hostess
Yard House
Miami
10.2020 - 02.2021
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Relayed guest comments or suggestions to manager on duty for further action.
Server
El Carajo International Tapas And Wines
Miami
08.2016 - 09.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High — Graduate -
Coral Gables Senior
Associate of Arts -
Miami Dade College
Skills
- Bilingual customer support
- Communication skills
- Dining area maintenance
- Food sales and promotion
- Point of sale operations
- Hospitality service expertise
- Sales proficiency
Languages
- Excellent,5,
- English
- Spanish
- 4
- Very Good
Personal Information
Title:
Timeline
Server
Fogo de Chão
04.2024 - Current
Shift Leader
TAP 42
08.2022 - Current
Server
Tap 42
08.2021 - Current
Server Assistant
Komodo
02.2021 - 07.2021
Hostess
Yard House
10.2020 - 02.2021
Server
El Carajo International Tapas And Wines
08.2016 - 09.2020
High — Graduate -
Coral Gables Senior
Associate of Arts -
Miami Dade College
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