Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Chevalier

Canton

Summary

Dynamic leader and team player with over 5 years of customer service experience, notably at Panera Bread and Sweetwaters Coffee & Tea.

Excelled in roles requiring excellent communication, leadership, and up-selling skills. Proven track record in enhancing team performance and customer satisfaction through effective training and motivational strategies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position, ready for a new challenge to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Lead/Team Manager

Panera Bread
08.2021 - 10.2022
  • Led employee relations through effective communication, coaching, training and development.
  • Evaluated employee performance basis and coached and trained team members, increasing quality of work and employee motivation.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.

Assistant Cafe Manager

Sweetwaters Coffee & Tea
11.2022 - Current
  • Managed daily cafe operations for smooth workflow and increased productivity.
  • Trained new employees on company policies and procedures to maintain a high level of performance.
  • Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
  • Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
  • Maintained a clean and organized workspace, promoting a safe and inviting atmosphere for customers and staff alike.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.

Education

Graduate Certificate - Esthetician

L'esprit Academy
Canton, MI
05-2020

High School Diploma -

Salem High School
Canton, MI,
06.2019

Skills

  • Team player
  • 7 Years of Customer service
  • Hard worker
  • Staff Training and Development
  • Communication
  • Leadership
  • High energy
  • Up-selling capability
  • Multitasker
  • Time management and prioritization

Certification

ServSafe Alcohol Certificate

ServSafe Food & Safety Certificate

CGSP (Certified Guest Service Professional) Certificate

Barbicide Certificate

Barbicide Covid-19 Certificate


Timeline

Assistant Cafe Manager

Sweetwaters Coffee & Tea
11.2022 - Current

Team Lead/Team Manager

Panera Bread
08.2021 - 10.2022

Graduate Certificate - Esthetician

L'esprit Academy

High School Diploma -

Salem High School

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Mary Chevalier