Mary Christian

Owner/Manager

It's All Good Construction

01.2008 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Interacted well with customers to build connections and nurture relationships.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Assisted in recruiting, hiring and training of team members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Overview

Work History

Owner/Manager

Education

MBA - Business Administration

BBA - Business Administration

High School Diploma -

Skills

Timeline

Owner/Manager

MBA - Business Administration

BBA - Business Administration

High School Diploma -

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