Mary Christian
Tulsa
Overview
17
17
years of professional experience
Work History
Owner/Manager
It's All Good Construction
Tulsa, OK
01.2008 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
MBA - Business Administration
American InterContinental University
Schaumburg, IL11-2024
BBA - Business Administration
American InterContinental University
Schaumburg, IL05-2023
High School Diploma -
Charles C Mason
Tulsa, Oklahoma01-1977
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Business management
Timeline
Owner/Manager
It's All Good Construction
01.2008 - Current
MBA - Business Administration
American InterContinental University
BBA - Business Administration
American InterContinental University
High School Diploma -
Charles C Mason