Mary Clatterbuck
Orange,VA
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
8
8
years of professional experience
Work History
Deputy Clerk III - Real Estate
Orange County Schools
Orange, VA
03.2017 - Current
- Monitored progress of projects related to the Commission's goals and objectives.
- Resolved tax payer inquiries and complaints requiring management-level escalation.
- Assisted with tax payer requests and answered questions to improve satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of tax payers promptly and efficiently.
- Promoted high tax payer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
GED -
Orange County High School
Orange, VA11-2002
Skills
- Project management
- Taxpayer assistance
- Data entry
- Regulatory compliance
- Conflict resolution
- Customer service
- Record keeping
- Attention to detail
- Communication skills
- Employee training
- Problem solving
- Leadership skills
References
References available upon request.
Timeline
Deputy Clerk III - Real Estate
Orange County Schools
03.2017 - Current
GED -
Orange County High School
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