Mary Close
Toronto
Summary
Results-driven professional with substantial experience in admissions coordination. Proven ability to streamline application processes, enhance team collaboration, and adapt to dynamic environments. Known for strong organizational skills, attention to detail, and commitment to achieving goals.
Overview
7
7
years of professional experience
Work History
Admissions Coordinator
The Laurels of Steubenville
09.2024 - Current
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Medical Records Manager
The Laurels of Steubenville
10.2022 - 09.2024
- Created standard operating procedures to maintain consistency in record-keeping practices throughout the organization.
- Coordinated with hospital departments to ensure seamless integration of new technologies into existing medical record processes.
- Developed policies and procedures to guide the collection, storage, and disposal of confidential health records in accordance with industry standards.
- Assisted in the transition from paper-based records to digital formats, resulting in improved efficiency within the department.
Financial Aid Advisor
Eastern Gateway Community College
10.2021 - 10.2022
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
- Provided financial aid counseling to enrolled and prospective students.
Admissions Counselor
Eastern Gateway Community College
06.2018 - 10.2021
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
Education
Associate of Science - Secretarial Science
West Virginia Northern Community College
Weirton, WVSkills
- Strong organization
- Data verification
- Client relations
- Rapport building
- Process management
- Records maintenance
- Computer literacy
- Database management
- Application processing
- Hospitable and friendly
- Planning and coordination
- Teamwork and collaboration
Timeline
Admissions Coordinator
The Laurels of Steubenville
09.2024 - Current
Medical Records Manager
The Laurels of Steubenville
10.2022 - 09.2024
Financial Aid Advisor
Eastern Gateway Community College
10.2021 - 10.2022
Admissions Counselor
Eastern Gateway Community College
06.2018 - 10.2021
Associate of Science - Secretarial Science
West Virginia Northern Community College
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