Mary COLE
Monroe,NC
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Precise Office Administrator with 27 years of experience in multiple areas of the medical field. Knowledge of EPIC, ORMIS, Sharepoint, Canopy. Also knowledge of Microsoft Excel and Word. Knowledge of coordinating monthly department meetings. Responsible for providing feedback to multiple physicians and/or office supervisors. I have scheduled extensively for over 15 different types of physicians offices. I also was administrative assistant to most of these physicians as well. I am very organized and efficient supporting senior management and very much a team player.
Overview
24
24
years of professional experience
Work History
Front Desk Administrator
Matthews Free Medical Clinic
02.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared weekly employee work schedules for team members.
- Called patients and/or returned phone calls to app patients who were having surgery.
- Managed over 20 calls from patient on a day to day business.
Medical Transcriptionist
CSE Transcription
06.1999 - 12.2022
- Transcribed sensitive documents with complete confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Transcribed and edited physician reports from dictation using EPIC.
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms
- Recorded information using word processing, dictation and transcription software and equipment
- Translated medical jargon into correct terminology
- Documented patient medical histories, vitals and test results in electronic health records system
Scheduling Coordinator
Novant Heart And Vascular Institute
05.2016 - 10.2017
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Set up surgical procedures appointments with patients.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Scheduled procedures, surgeries and doctor appointments for average of 30 patients per daily.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Physicians Administrative Assistant
Carolina Neurosurgery & Spine Associates
05.2015 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled all patient procedures.
- Edited physicians dictation.
- Ensured all of the physicians history and physical, x-rays etc were readily available for a physician.
Surgical Services Scheduler
Novant Health
04.2012 - 05.2015
- Coded correct procedures for physician and billing purposes.
- Reached out to patients to confirm arrival times and convey procedures.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for each patient.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Medical Transcriptionist
CSE Transcription Service
05.1999 - 09.2012
- Transcribed sensitive documents with complete confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Recorded information using word processing, dictation and transcription software and equipment
- Transcribed and edited physician reports from dictation using internet.
- Accurately documented medical dictation to record patient care records
- Demonstrated excellent skills to understand diverse accents and dialects
- Corrected grammar, spelling and syntax mistakes in medical records
- Documented patient medical histories, vitals and test results in electronic health records system
Education
No Degree - Medical Transcription
05.1999
Skills
- Client Satisfaction
- Administration and Management
- Contract Processing
- Human Resources Department Processes
- Personable and Approachable
- Multi-Line Phone Systems
- Problem-Solving Skills
- Greeting Visitors
- Recordkeeping and File Management
- Prescription Refills
- Multiple Access Points
- Efficient Precision
- Orientation and Training
- HIPAA Guidelines
- Data Confidentiality
- Verbal and Written Communication
- Customer Inquiries
- Office Meetings
- Work Planning and Prioritization
- Help Desk Tickets
- Accounts Payable and Accounts Receivable
- Inquiry Requests
- Reminder Calls
- Administrative Support
- Team Collaboration
- Scheduling
- Guest Check-In and Check-Out
- Cash Handling
- Call Transfers
Additional Information
Managed and coordinated surgeons daily schedules including but not limited to surgeries, diagnostics, and any in clinic treatment that may be needed. I have experience with ICD-10 & CPT coding. Responsible for insurance verification regarding inpatient and outpatient procedures.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Administrator - Matthews Free Medical Clinic
02.2023 - Current
Scheduling Coordinator - Novant Heart And Vascular Institute
05.2016 - 10.2017
Physicians Administrative Assistant - Carolina Neurosurgery & Spine Associates
05.2015 - 01.2016
Surgical Services Scheduler - Novant Health
04.2012 - 05.2015
Medical Transcriptionist - CSE Transcription
06.1999 - 12.2022
Medical Transcriptionist - CSE Transcription Service
05.1999 - 09.2012
SPCC - No Degree, Medical Transcription
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