Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Mary Coleman

Dover,PA

Summary

Highly skilled register supervisor with 4 years of experience supervising, scheduling and directing employees. Resourceful specialist knowledgeable in production of Covid cleaning enforcement. Track record of boosting efficiency, being safe and courteous. . Focused on monitoring safety in busy and potentially hazardous environment.

Enthusiastic worker with 4 years of experience managing employees. Talented at workflow oversight, leading activities and coaching workers. Decisive leader with clear direction and excellent problem-solving skills.

Accomplished Shift Leader with more than 12 Determined and experienced in employee oversight, mentoring and making process improvements to exceed company expectations.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Motivated Shift Supervisor experienced in customer environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 12 years of experience to improve operations.

Promoted client satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Energetic team leader with solid record of accomplishment in delinquent loansettings. Consistently uphold safety standards, satisfy customer and work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

  • Results-driven and accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for ophthalmology.

Overview

22
22
years of professional experience

Work History

Shift Supervisor

Turkey Hill
Mechanicsburg, PA
10.2018 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Prevention of Blindness Specialist

Pennsylvania Association For The Blind
Harrisburg , PA
06.1997 - 05.2000
  • Developed individual treatment goals based on history and diagnosis.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Utilized state and organizational strategies to promote adherence to care plans, adoption of healthy behaviors and public speaking events including vision screenings.

Ophthalmic Medical Assistant

Ernest Coleman Jr M.D.
CampHill , PA
06.1982 - 06.1997
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Taught patients about medications, procedures and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Administered ophthalmic drops and ointments, focusing on patient comfort.
  • Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
  • Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.

Education

HACC
Harrisburg, PA
01.1987

Cumberland Valley High School
Mechanicsburg, PA
06.1984

Skills

  • Microsoft Internet Explorer
  • Performance Tracking and Evaluations
  • Administration and Reporting
  • Job Assignments
  • Hospitality Management
  • Scheduling and Coordinating
  • Emergency Situations
  • Guest Satisfaction
  • Adaptable Style
  • Administrative Duties
  • Medical Devices
  • Judgment and Decision-Making
  • Encouraging Others
  • Billing and Payment Processing
  • Time Management
  • Effective Listening and Communication
  • Instructing
  • Speaking
  • Writing
  • Employee Coaching and Motivation
  • Cash Register Operations
  • Managing Operations and Efficiency
  • First Aid
  • Store Opening and Closing Procedures
  • Reading Comprehension
  • Retail Inventory Management
  • Service-Orientation
  • Quality Standards

Timeline

Shift Supervisor

Turkey Hill
10.2018 - Current

Prevention of Blindness Specialist

Pennsylvania Association For The Blind
06.1997 - 05.2000

Ophthalmic Medical Assistant

Ernest Coleman Jr M.D.
06.1982 - 06.1997

HACC

Cumberland Valley High School
Mary Coleman