Mary Combs
Lost Creek,KY
Summary
Proven track record of enhancing customer satisfaction and efficiently managing multiple projects at SYKES, showcasing exceptional problem-solving and computer skills. Adept at fostering teamwork and collaboration, consistently delivering results in high-pressure environments. Demonstrates a strong work ethic and adaptability, excelling in both independent and team settings. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
DSP
Soaring Potentials
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
DSP
KRCC
03.2021 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Representative
SYKES
10.2017 - 06.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Breathitt High
Jackson, KY05.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Computer Skills
- Organizational Skills
- Active Listening
Timeline
DSP
Soaring Potentials
01.2022 - Current
DSP
KRCC
03.2021 - 07.2021
Call Center Representative
SYKES
10.2017 - 06.2018
High School Diploma -
Breathitt High
Similar Profiles
Latasha NeaceLatasha Neace
Day Training Assistant Manger at Soaring PotentialsDay Training Assistant Manger at Soaring Potentials
Rebecca ThwaitesRebecca Thwaites
Mates Coordinator at Great Potentials FoundationMates Coordinator at Great Potentials Foundation
Lillian BullingtonLillian Bullington
4th Grade Teacher at Soaring Heights Elementary4th Grade Teacher at Soaring Heights Elementary