Mary Cunningham
Ridgeland, South Carolina, United States,SC
Summary
Proven leader in the hospitality sector, excelling in customer service and staff management at Tailgators Bar and Grille. Expert in inventory control and suggestive selling, significantly enhancing guest experiences and sales. Demonstrated ability to train staff and maintain high cleanliness standards, ensuring top-notch service and operational efficiency.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Tailgators Bar and Grille
02.2021 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Bartender
The Inn Crowd
04.2017 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Head Bartender
Jack's Grumpy Grouper
06.2013 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Arts - Fashion Apparel Management & Design Technology
Philadelphia University
Philadelphia, PA06.2000
Skills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Employee Coaching
- Cleanliness standards
- Food Service
Additional Information
I have been a bartender since I was 18 years old. I bartended through college and have bartended on and off since college. Alongside bartending, I have been in Operations Management and Retail Management.
Timeline
Lead Bartender
Tailgators Bar and Grille
02.2021 - Current
Bartender
The Inn Crowd
04.2017 - 02.2020
Server/Head Bartender
Jack's Grumpy Grouper
06.2013 - 09.2016
Bachelor of Arts - Fashion Apparel Management & Design Technology
Philadelphia University
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