Summary
Overview
Work History
Education
Skills
Certification
REMOTE WORK ENVIRONMENT
Timeline
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C J

United States,SC

Summary

Compassionate, people-first professional with over 10 years of experience in healthcare advocacy, remote client support, technical assistance, and faith-driven leadership. Known for guiding patients, clients, and families with empathy, clarity, and resilience. Thrives in remote-first environments and leverages tech tools to deliver operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Youth Pastor

Catch The Fire Chuch
08.2024 - 04.2025
  • Provided spiritual support for youth, fostering engagement across virtual and in-person platforms
  • Created operational guides for volunteer and service workflows
  • Led events, organized outreach, and handled pastoral care communication
  • Resolved concerns with empathy and discretion, upholding spiritual trust and guidance

Chef & Owner

First Love Hospitality LLC/Cheesecakery
09.2016 - 09.2024
  • Managed end-to-end customer experience including virtual and in-person cooking classes and planning
  • Built long-term client relationships through exceptional communication and service
  • Handled business logistics, feedback, and conflict resolution independently

Home Hemodialysis Patient Consultant(Contractor)

Fresenius Medical Care/NxStage Medical Inc.
04.2022 - 08.2024
  • Guided patients and families through home dialysis with empathy and technical knowledge
  • Utilized Salesforce CRM for documentation, follow-ups, and retention analysis
  • Provided support via phone, live chat, and email—resolving patient concerns with care
  • Collaborated cross-functionally to ensure appointment scheduling and feedback resolution

Home Hemodialysis Patient Advocate(Contractor)

Fresenius Medical Care/NxStage Medical Inc.
05.2018 - 04.2022
  • Built rapport through virtual calls and in-person events, offering peer support and guidance
  • Partnered with care teams to assist with therapy transitions and ongoing communication
  • Elevated patient satisfaction by proactively resolving concerns and offering resources

Final Expense Life Insurance Agent(Self Contractor)

Lincoln Heritage Life Insurance
04.2021 - 07.2022
  • Provided remote insurance consultations across SC, DC, MD, VA, NC, and GA as a licensed Life Producer
  • Conducted needs assessments and guided clients through tailored final expense coverage options
  • Managed a full remote sales pipeline including inbound/outbound calls and application submissions
  • Utilized CRM systems for record-keeping and consistent follow-up
  • Built trust through empathetic virtual engagement and solutions-oriented service

Education

Associate of Applied Science - Hospitality Management

Monroe Community College(State University of New York)
Rochester, New York
05.2016

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking
  • Computer skills
  • Critical thinking
  • Organizational skills
  • Active listening

Certification

  • Certified Guest Service Professional – American Hotel & Lodging Educational Institute, May 2016
  • Certified First Responder Chaplain – Flower City Chaplain Corp, Nov 2019
  • Certified Mental Health Coach – American Association of Christian Counselors, Dec 2021
  • ServSafe Food Protection Manager (Valid Through 2029)
  • Licensed Life Producer in SC, NC, VA, GA, MD and Washington, District of Columbia 2021

REMOTE WORK ENVIRONMENT

Fully equipped home office with high-speed internet, headset, webcam, and dual-monitor setup. Comfortable with self-management, calendar coordination, and asynchronous communication tools.

Timeline

Youth Pastor

Catch The Fire Chuch
08.2024 - 04.2025

Home Hemodialysis Patient Consultant(Contractor)

Fresenius Medical Care/NxStage Medical Inc.
04.2022 - 08.2024

Final Expense Life Insurance Agent(Self Contractor)

Lincoln Heritage Life Insurance
04.2021 - 07.2022

Home Hemodialysis Patient Advocate(Contractor)

Fresenius Medical Care/NxStage Medical Inc.
05.2018 - 04.2022

Chef & Owner

First Love Hospitality LLC/Cheesecakery
09.2016 - 09.2024

Associate of Applied Science - Hospitality Management

Monroe Community College(State University of New York)

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