Mary Danek
Frederick,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
It is my goal to be hired for a position where my existing skills can be utilized to produce quality work. Learning new skills and making improvements are important to me both personally and professionally.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Anything In Stained Glass
03.2024 - Current
- Perform the same duties as when I was the Order Processor with the exception of not processing on a daily basis, only filling in when needed.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Respond to customer requests for products, services, and company information.
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assist customers in navigating company website and placing online orders, improving overall user experience.
- Process credit card payments, resolving any credit card or address issues as necessary.
- Maintain a friendly but professional rapport with repeat customers.
Order Processor
Anything in Stained Glass
05.2018 - 03.2024
- Used customer invoices to access their order in the database to determine the best shipping method, process credit card payments and print shipping labels.
- Troubleshoot problems with credit card payments and address discrepancies.
- Prepared shipping estimates, answer phone calls and communicate via email
- Assisted customers and coworkers in-store.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Occasionally checked and packed orders was help is needed in that area.
Notary Signing Agent
Self-Employed
08.2009 - 10.2019
- Acted as a signing agent for title companies and lenders.
- Traveled to borrowers location and guided them through the signing of documents which I notarized.
- Obtained a Maryland Title Producers License to legally close loans.
- Reviewed identifying information for each individual signing to assure proper identification.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Documented transactions in a notary journal to maintain permanent records.
Stained Glass Artist
Self-Employed
09.2014 - 05.2018
- Commissioned work done by request
- Met with clients and created designs for them to choose from
- Selected, acquired, cut and prepared glass for the project
- Completed all steps required to produce a finished stained glass panel.
Assistant Manager
Sun and Earth Natural Foods
07.1996 - 12.2001
- Was responsible for opening and closing the store
- Assisted customers with product location and recommendations
- Processed payments for customer purchases
- Prepared and made deposits
- Trained new associates
- Placed orders for several accounts, received deliveries, checked-in merchandise and stocked shelves.
Education
Bachelor of Fine Arts Degree in Illustration -
The University of the Arts
Philadelphia, PATransferred credits to The University of the Arts -
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Saint Mary's High School
Annapolis, MDSkills
- Computer Skills - proficient at using a PC and the internet to perform my job successfully
- Customer Service - assist customers via phone, email and in-store to ensure they have a positive experience
- Accuracy - ability to focus on the task at hand, get the job done quickly and accurately and move on to the next task
- Craftsmanship - as a Stained Glass Artist I am able to hand-craft stained glass panels from start to finish, this skill and patience can be useful in many types of work
Timeline
Customer Service Representative
Anything In Stained Glass
03.2024 - Current
Order Processor
Anything in Stained Glass
05.2018 - 03.2024
Stained Glass Artist
Self-Employed
09.2014 - 05.2018
Notary Signing Agent
Self-Employed
08.2009 - 10.2019
Assistant Manager
Sun and Earth Natural Foods
07.1996 - 12.2001
Bachelor of Fine Arts Degree in Illustration -
The University of the Arts
Transferred credits to The University of the Arts -
Anne Arundel Community College
High School Diploma -
Saint Mary's High School
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