Mary Davis
San Diego,CA
Summary
Experienced and personable server and beer tender with over 4 years of experience in high-volume, fast-paced restaurant and bar environments. Known for delivering exceptional customer service, upselling craft beers and menu items, and maintaining a positive, efficient workflow. Holds a Bachelor’s degree in Business, bringing a strong understanding of operations, inventory management, and customer relations to front-of-house roles. Proven ability to enhance guest experiences, support team success, and contribute to increased sales and repeat business.
Overview
12
12
years of professional experience
Work History
VIP Bottle Server
Onyx
San Diego , California
02.2025 - 06.2025
- I greeted and seated VIP guests with a friendly and welcoming personality.
- Ensured the cleanliness of tables, the bar area, and workstations at all times.
- Calculated charges, issued table checks, and collected payments from customers.
Security Forces Member
United States Air Force, USAF
Holloman AFB, NM
02.2018 - 08.2024
- Created spreadsheets using formulas to calculate suspense and accountability for various programs.
- Utilized Microsoft Suite to create documents such as appointment letters, memos, and presentations.
- Trained 269 members on security and law enforcement duties and oversaw the program for all new airmen coming to the establishment to ensure they met all operational standards.
Bartender
Tap City Tap House
Medford, OR
05.2017 - 02.2018
- Operated the cash register and Point of Sale (POS) system for transactions, and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine and beer for patrons.
- Balanced daily registers and generated sales reports for management.
Customer Service Agent
Horizon Airlines
Medford, OR
06.2015 - 02.2018
- Worked diligently to resolve booking, fare, and regulation issues alongside passengers and travel agents.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept an open line of communication between ticketing agents, ground service personnel, and flight crew.
Server
Original Roadhouse Grill
Medford, OR
01.2013 - 06.2015
- Provided exceptional service to a high volume of daily customers.ate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Skills
- Critical Thinking
- Point of sale
- Flexible and Adaptable
- Conflict Resolution
- Leadership
- Team player
Timeline
VIP Bottle Server
Onyx
02.2025 - 06.2025
Security Forces Member
United States Air Force, USAF
02.2018 - 08.2024
Bartender
Tap City Tap House
05.2017 - 02.2018
Customer Service Agent
Horizon Airlines
06.2015 - 02.2018
Server
Original Roadhouse Grill
01.2013 - 06.2015
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