Mary Day
Middlesboro,Ky
Summary
Seeking a position in an office environment, where there is a need for a variety of office management tasks including-billing and coding skills, organizational and multitasking abilities, professional customer service, and computer knowledge.
Overview
16
16
years of professional experience
Work History
Section 8 Housing Coordinator
Cumberland River RHOAR
Middlesboro, Ky
02.2024 - Current
- Coordinate rent payments for clients and tenants, assists in coordination and monitoring client’s orientation and financial progression into admission and throughout the recovery program, works closely with Section 8 and Homeland Property Management to maintain proper compliance, conduct monthly inspections for maintenance and to ensure that apartment/room rules and regulations are being followed, responsible for various client files and time sensitive reports and spreadsheets
- (606)896-2466
Medical Documentation Specialist
Freedom Mobility
Middlesboro, KY
02.2024 - 08.2025
- Developed and maintained comprehensive documentation systems for efficient information retrieval.
- Conducted thorough reviews of technical documents for accuracy and compliance with organizational standards.
- Collaborated with cross-functional teams to streamline documentation processes and improve workflow efficiency.
- Trained and mentored junior staff on best practices in documentation management and quality assurance.
Optician/Medical billing and coder
Mountain Optical
Middlesboro, Ky
02.2020 - 02.2024
- Coding and billing patient medical/vision exams, interpreting the results of eye exams and assist customers with selecting frames, lenses, coatings and/or contact lenses, taking measurements and adjusting frames to achieve a proper fit, verifying insurance coverage, checking prescriptions, posting payments, schedule appointments, answer phone, maintain patient records via fax, email, scanning, according to HIPAA guidelines, keep office and lab clean, organized, and stocked with supplies.
- (606)248-6030
Front Office Administration
Family Medical Clinic
Harrogate, TN
02.2020 - 11.2022
- Schedule patient appointments, answer phone, post payments, balance deposit, scanning, faxing, filing documents, patient intake and check out, answering inquiries from patients, insurance companies, and pharmacies, opening and closing office, various other duties as assigned.
- (423)869-3684
Patient Service Coordinator
Jimmy Corum, PT
Middlesboro, KY
03.2018 - 03.2020
- Schedule patient appointments, answer phone, scan in patient intake information, ID, referral order and insurance cards, fax/email appropriate documentation to physicians for signature, administer patient functional capacity evaluation survey, collect co-pays and payments, maintain various reports dealing with patients insurance verification, authorizations, missed appointments, missing documents, pending discharges, and visit limits, I am responsible for keeping the Medicare compliance binder up to date, make deposits, code and post charges, keep office and cleaning supplies stocked, keep office and reception area clean and organized
- (606)248-1996
Administrative Office Assistant/Billing and Coding
Lloyd L. Cain, OD
Middlesboro, KY
02.2018 - 03.2019
- Coding and billing patient visits, frames, lenses, and contacts, preparing bank deposits, posting patient and insurance payments, preparing patient statements, assist with making appointments, answering phone, filing, copying, faxing, scanning documents, keeping office clean and organized
- (606)248-3582
Administrative Office Assistant: full time
Chad Shannon, State Farm Agent
Middlesboro, KY
09.2017 - 02.2018
- Responsible for administering the daily office activities such as: Delegate beginning of day activities to appropriate team members, greet customers, take payments and post to customer accounts, answer billing inquiries, answer phone, schedule appointments, scan and file documents, past due premium courtesy call, texts, and emails, prepare bank deposits, sell State Farm bank products such as bank loans, vehicle refinancing, and Visa credit cards, set up automatic billing with customers financial institution or credit card, customer policy maintenance
- (606)242-4206
Administrative Dental Office Assistant: full time
Dr. Daniel Slusher, DMD
Middlesboro, KY
04.2016 - 09.2017
- Responsible for administering the day-to-day activities of the business office, including maintenance of patient’s records, scheduling of patients, accounts receivable, prepare bank deposits, code patient visits, submit insurance claims, maintaining appearance and order of dental office, presentation of financial treatment plan options and recall/re-care system.
- (606)248-7661
Administrative Dental Office Assistant: full time
Dr. James G. Maddox, DMD
Middlesboro, KY
02.2010 - 04.2016
- Responsible for administering the day-to-day activities of the business office, including: maintenance of patient’s records, scheduling of patients, accounts receivable, prepare bank deposits, code patient visits submit insurance claims, maintaining appearance and order of dental office, presentation of financial treatment plan options and recall/re-care system.
- (606)248-7661
Education
Associate in Arts, Associate in Science - undefined
SKCTC
05.1998
Medical Coding Certificate - undefined
05.2015
CMS Certificates of Continuing Education - undefined
Timeline
Medical Documentation Specialist
Freedom Mobility
02.2024 - 08.2025
Section 8 Housing Coordinator
Cumberland River RHOAR
02.2024 - Current
Optician/Medical billing and coder
Mountain Optical
02.2020 - 02.2024
Front Office Administration
Family Medical Clinic
02.2020 - 11.2022
Patient Service Coordinator
Jimmy Corum, PT
03.2018 - 03.2020
Administrative Office Assistant/Billing and Coding
Lloyd L. Cain, OD
02.2018 - 03.2019
Administrative Office Assistant: full time
Chad Shannon, State Farm Agent
09.2017 - 02.2018
Administrative Dental Office Assistant: full time
Dr. Daniel Slusher, DMD
04.2016 - 09.2017
Administrative Dental Office Assistant: full time
Dr. James G. Maddox, DMD
02.2010 - 04.2016
Associate in Arts, Associate in Science - undefined
SKCTC