Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Mary Delgado

Saint Cloud,MN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Sales and Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for Meeting sales goals developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Store Specialist

Charter Spectrum
07.2021 - Current
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases communication and entertainment products.
  • Greeted customers, answered customer questions about products and services.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.


Customer Service Representative

Aerotek
04.2019 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Phlebotomist

Biolife Plasma Services
02.2016 - 06.2019
  • Completed proper sanitation and cleaning of equipment and work areas between donors
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Conducted venipuncture.
  • Monitored donors for reactions
  • Obtained blood specimens by performing venipunctures and finger sticks up to 45 times per day.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.

Education

Associate of Arts - Liberal Arts And General Studies

Minneapolis Community And Technical College
Minneapolis, MN
1994

Skills

  • Persuasive Selling
  • Customer Assistance
  • Consultative Sales Approach
  • Suggestive Selling
  • Store Opening and Closing
  • Sales Goal Attainment
  • Efficient Sales Transactions
  • Product Recommendations
  • Independent Judgement
  • Account Assistance
  • Conflict Resolution
  • Promotions Programs
  • Bill Adjustment

Additional Information

Knowledge Seeker

Languages

Spanish
Limited Working

Timeline

Store Specialist

Charter Spectrum
07.2021 - Current

Customer Service Representative

Aerotek
04.2019 - 07.2021

Phlebotomist

Biolife Plasma Services
02.2016 - 06.2019

Associate of Arts - Liberal Arts And General Studies

Minneapolis Community And Technical College

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Mary Delgado