Mary De Marco
Riverdale ,NJ
Summary
Dynamic Onsite Specialist at Valley Health Systems, adept at incident management and cross-functional coordination. Successfully prioritized urgent service requests, enhancing operational efficiency and ensuring compliance. Proven ability in hardware maintenance and fostering teamwork, contributing to a seamless workflow and improved service delivery.
Overview
27
27
years of professional experience
Work History
Onsite Specialists/ Administrators
Valley Health Systems
Mahwah, NJ
07.1999 - Current
- Helped manage on-site service requests, prioritizing urgent needs and supporting smooth daily operations.
- Assisted staff with issue resolution and routed complex concerns to appropriate support teams.
- Tracked supplies and equipment, restocking resources to prevent workflow delays.
- Recorded service activities and status updates, maintaining accurate files for follow-up and compliance.
Education
Associate of Science -
Bloomfield School of Medicine And Technology
Skills
Remote support
Incident management
Hardware maintenance
System administration
Service level agreements
Teamwork
Cross-functional coordination
Additional Information
Proficiency in Athena, use of Microsoft Word, data base program for up loading data and results of urine drugs tests and reporting to clients
Timeline
Onsite Specialists/ Administrators
Valley Health Systems
07.1999 - Current
Associate of Science -
Bloomfield School of Medicine And Technology