MARY DERBY
Sr. Transportation Expert
Allendale,Michigan
Summary
Highly motivated leader with 22 years of dealership experience spanning every department. Consistently drives results by building and leading high-performance teams. Excellent communication skills with a proven history of effective collaboration to deliver an unmatched customer experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Peterbilt Of Michigan
Grand Rapids, MI
11.2021 - Current
- Responsible for all aspects of the Service Dept
- Oversee 25 techs, 2 foreman and 3 service advisors across 3 shifts
- Manage tech training, Work in Progress (WIP), shop productivity and customer service
Business Development Executive
Peterbilt of Michigan
08.2020 - 11.2021
- Responsible for all dealership sales (parts, service and trucks) throughout Michigan
- Account Manager for significant fleets (USF Holland)
- Develop new accounts within dealership footprints
- Conflict resolution with existing accounts
- Expand sales within existing customer base
Account Executive
Michigan Kenworth, CSM Companies
06.2017 - 08.2020
- Negotiated truck deals between customers and dealership, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive sales/margin growth.
- Managed sales cycle from first contact to established sale and maintained those customer contacts
- Recorded and maintained sales prospect and sales data within customer relationship management system.
Office Manager
Wisconsin Kenworth, CSM Companies
07.2009 - 09.2017
- Oversee Dealership Operations while Branch Manager at other locations
- Conflict resolution with existing accounts, Responsible for all day to day operations, front office staff and 6 shuttle drivers
- Budget reviews, HR logs, travel arrangements, meeting notes
- Daily cash, office supplies, payroll and shuttle drivers
- Developed cross-training programs that improved the morale and the efficiency of operations and lowered turnover rates
Sales Representative
Peterbilt of Northern Illinois, JX Trucks
12.2000 - 04.2008
- Developed a network of business and industry contacts instrumental to the growth of the company
- Successfully gained new customers through effective sales presentations and follow up
- Obtained my commercial drivers license
Education
Associate of Science - Administrative Assistant
Gateway Technical College
Kenosha, WISkills
Customer Service
Follow Up and Communication
Sales Experience
Energy and Positive Team Impact
Certification
Class B Commercial Driver's License
Hobbies
Fitness, Family and Travel
Timeline
Assistant Service Manager
Peterbilt Of Michigan
11.2021 - Current
Business Development Executive
Peterbilt of Michigan
08.2020 - 11.2021
Account Executive
Michigan Kenworth, CSM Companies
06.2017 - 08.2020
Office Manager
Wisconsin Kenworth, CSM Companies
07.2009 - 09.2017
Sales Representative
Peterbilt of Northern Illinois, JX Trucks
12.2000 - 04.2008
Associate of Science - Administrative Assistant
Gateway Technical College