Mary Dockens
Robeline,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
21
21
years of professional experience
Work History
PMR (Postmaster Releif)
United States Postal Service, USPS
Belmoint, LA
05.2022 - Current
- Processed incoming and outgoing mail according to postal regulations.
- Performed daily opening and closing procedures of the post office.
- Organized mail sorting operations to ensure timely delivery.
- Ensured compliance with safety regulations when handling hazardous materials or equipment.
- Prepared reports on operational activities for upper management review.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Provided customer service to patrons of the post office.
- Inspected packages for proper postage and labeling before sending out mail items.
- Responded to customer inquiries regarding postal services, pricing, and package tracking.
- Balanced cash drawers at the end of each shift.
- Collected payments for mail services or goods.
Office Manager
Broadline's
Many, LA
04.2021 - 04.2022
- Monitored inventory levels and placed orders when needed.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Responded to customer inquiries via phone or email in a professional manner.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
RCA (Rural Carrier Assoiciate)
United States Postal Service, USPS
Robeline, LA
05.2006 - 02.2013
- Followed company regulations for safe driving practices on highways and local roads.
- Responded quickly to emergency situations while on the road.
- Provided timely delivery of goods according to customer needs.
- Exited mail delivery vehicle to deliver packages and mail requiring signatures.
- Scanned items using portable electronic scanner to provide tracking and delivery information.
- Sorted mail and bundled to organize in sequence of destination.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Robeline Food Mart
Self-employed/owner
Robeline, LA
10.2003 - 05.2006
- Performed closing duties such as restocking items, cleaning appliances and counters.
- Organized kitchen equipment for quick access during peak hours.
- Assisted in training new employees on kitchen operations and safety protocols.
- Cleaned kitchen equipment and surfaces, including grills, fryers, ovens and other cooking equipment.
- Communicated effectively with co-workers regarding tasks assigned during shift.
- Kept records of the quantities of food used on daily basis.
- Ensured that all food items were prepared according to company specifications and recipes.
- Cooked hamburgers, hotdogs, french fries, chicken wings, fish fillets and other fast-food menu items as ordered by customers.
- Stocked and restocked supplies as needed throughout shift.
- Assisted with inventory management duties such as tracking product levels in storage areas or walk-in coolers and freezers.
- Adhered to all applicable health department regulations concerning sanitation storage and preparation of food products.
- Prepared multiple orders at once for speedy service.
- Used grills, deep fryers and griddles to cook food.
- Kept items warm until sold using heat lamps.
Education
High School Diploma -
Conway High School
Conway, MO05-1967
Skills
- Stock control
- Incoming mail procedures
- Distributing mail
- Customer-Oriented
- Policy compliance
- Postal services knowledge
Timeline
PMR (Postmaster Releif)
United States Postal Service, USPS
05.2022 - Current
Office Manager
Broadline's
04.2021 - 04.2022
RCA (Rural Carrier Assoiciate)
United States Postal Service, USPS
05.2006 - 02.2013
Robeline Food Mart
Self-employed/owner
10.2003 - 05.2006
High School Diploma -
Conway High School
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