Mary Douglas
Lawrence,Kansas
Summary
Dynamic customer service professional with decades of experience delivering exceptional support and fostering client relationships. Proven track record of enhancing service quality and operational efficiency, underpinned by a commitment to community engagement through volunteer work in educational settings. Core competencies include problem-solving, communication, and team collaboration. Passionate about leveraging expertise to contribute positively to underrepresented communities.
Overview
24
24
years of professional experience
Work History
Events Manager
Cider Gallery
Lawrence
09.2021 - Current
- Enhanced customer experience through friendly and meticulous management of event specifics.
- Supervised event equipment setup, disassembly, and storage tasks.
- Directed onsite event teams to ensure smooth execution of tasks.
- Worked with IT teams to resolve technical problems involving audio and visual equipment.
- Worked effectively in team environments to make the workplace more productive and fun.
CASA Volunteer
CASA of Douglas County
Lawrence, KS
01.2021 - Current
- Provided emotional support to foster and adoptive families.
- Built and maintained strong relationships with children and their families by responding promptly to phone inquiries.
- Researched and identified community resources to support families in meeting their needs.
- Participated in team meetings to develop strategies for improving children's welfare outcomes.
- Completed court reports and documented all relevant information accurately and on time.
- Actively sought out additional resources that would benefit the child's individual situation.
- Conducted home visits and interviews with parents, guardians, and relatives.
- Engaged in continuous professional development to stay informed on advocacy best practices and emerging issues.
- Maintained accurate records and documented client data in organizational databases.
English Tutor Volunteer
International Rescue Committee
Salt Lake City, UT
06.2019 - 03.2020
- Organized activities that allowed for interactive learning experiences for all levels of learners.
- Developed assignments for pupils to apply learning.
- Established a positive rapport with students to motivate continuous learning and improvement.
- Instructed small groups of students in English language fundamentals.
- Evaluated student needs to set lesson goals.
Nutrition Blogger
Triton Nutrition
San Diego , CA
12.2012 - 05.2016
- Researched, edited and proofread engaging content for the monthly blog for a supplement company.
- Conceived innovative blog topic ideas.
- Followed trends in industry and target genre to capitalize on emerging trends.
Headquarters Volunteer
Headquarters
Lawrence, KS
02.2001 - 05.2002
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Adhered to strict confidentiality guidelines while handling sensitive client information.
- Made referrals to utilize community resources for resident's needs.
- Helped callers to the hotline by providing individualized and caring support.
Education
Certified Nutritional Therapy Practioner - Nutritional Therapy
Nutritional Therapy Association
Vancouver, WA05-2011
Bachelor of Arts - Speech, Language And Hearing
University of Kansas
Lawrence KS05-2002
Skills
- Customer service
- Team leadership
- Problem solving
- Communication skills
- Research skills
- Fast learner
- Online research
- Editing and proofreading
- Verbal and written communication
- Computer skills
- Problem-solving
- Flexibility and adaptability
- Audio visual support
- Vendor coordination
- Emotional intelligence
Affiliations
- reading in the sun
- hiking/biking/skiing/camping
- fostering animals from LHS
- many years of customer service experience in the hospitality industry
Timeline
Events Manager
Cider Gallery
09.2021 - Current
CASA Volunteer
CASA of Douglas County
01.2021 - Current
English Tutor Volunteer
International Rescue Committee
06.2019 - 03.2020
Nutrition Blogger
Triton Nutrition
12.2012 - 05.2016
Headquarters Volunteer
Headquarters
02.2001 - 05.2002
Certified Nutritional Therapy Practioner - Nutritional Therapy
Nutritional Therapy Association
Bachelor of Arts - Speech, Language And Hearing
University of Kansas
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