Summary
Overview
Work History
Education
Skills
Timeline
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Lewis Crumsey

Raleigh,NC

Summary

Experienced with identifying new business opportunities and fostering client relationships. Utilizes strategic planning and negotiation skills to drive growth and meet company objectives. Track record of effective communication and collaboration to ensure sustained client satisfaction.

Overview

8
8
years of professional experience

Work History

Events Manager

Space Camp Music Group
01.2020 - Current
  • Successfully negotiated contracts for artists, securing performances at high-profile venues and events, leading to an increase in bookings year-over-year.
  • Managed and executed events from concept to completion, consistently aligning with objectives and staying within budget, achieving a high client satisfaction rate.
  • Led cross-functional team meetings, resulting in improvement in event planning efficiency and stronger team collaboration.
  • Prepared and managed event budgets, consistently meeting or exceeding financial targets while maximizing return on investment.
  • Established and maintained strategic relationships with vendors, venues, and industry contacts, reducing vendor costs through successful negotiations.
  • Provided onsite event support at live performances with travel during peak seasons, ensuring flawless event execution and immediate problem resolution.
  • Collaborated with venues and promoters to deliver exceptional event experiences, resulting in an increase in repeat bookings from satisfied clients.

Client Relations

Frank Fortunato Group - Geico Office
10.2020 - 07.2024
  • Increased sales by in an assigned territory in NC by building a strong referral pipeline and cultivating key industry relationships.
  • Spearheaded the expansion of a new product line, contributing to a year-over-year revenue growth in the region.
  • Developed and maintained strategic networking relationships, resulting in an increase in repeat business from key industry players.
  • Crafted compelling brand messaging, promotional materials, and customer-focused events, enhancing the company’s market position and driving brand loyalty.
  • Boosted lead generation through the execution of targeted internal and external marketing campaigns that significantly increased brand awareness.
  • Led client relations initiatives across a broad territory, guiding the team to enhance customer experiences and solidify long-term partnerships.
  • Directed the launch and strategic implementation of a new product line, coordinating with clients and internal teams to ensure seamless integration and positive client outcomes.
  • Fostered relationships with industry partners and high-value clients, developing strategies that cultivated strong business ties and deepened market presence.
  • Oversaw the development of marketing materials and client communications, providing strategic direction to align messaging with client needs and business goals.

Business Development Representative

Health Partner
12.2019 - 04.2020
  • Conducted nationwide sales outreach, making calls daily to doctors’ offices across the U.S. to promote a CareCredit-style patient financing service.
  • Traveled within the state to meet with high-potential medical practices, strengthening relationships and increasing adoption rates.
  • Increased client adoption by educating healthcare providers on the benefits of offering flexible payment options.
  • Developed and nurtured relationships with medical professionals, leading to an increase in long-term partnerships.
  • Managed a growing sales pipeline, ensuring consistent follow-ups and client retention, which contributed to a decrease in drop-off rates.
  • Collaborated with internal teams to improve sales materials and FAQs, making it easier for clients to understand and adopt the service.
  • Tracked and analyzed sales performance data, identifying trends that optimized future outreach strategies.
  • Increased territory revenue through proactive relationship management and personalized client engagement strategies.
  • Addressed and resolved client issues with a high client satisfaction rate, emphasizing transparency and clear communication to ensure client retention.
  • Supported the onboarding and growth of the client base, increasing client retention by consistent follow-up via phone and email.
  • Ensured a smooth onboarding process for new clients.
  • Established best practices for addressing client issues and concerns, fostering a culture of transparency and proactive problem-solving within the team.
  • Led onboarding initiatives for new clients, streamlining processes and optimizing workflows to provide a seamless and efficient experience.
  • Strengthened the company’s partner network by securing new client relationships, expanding the business and supporting revenue growth.

Marketing Specialist

Pegram Insurance
06.2017 - 12.2019
  • Managed a multi-county territory, traveling 100% of the time to meet clients, conduct policy reviews, and drive new business acquisition.
  • Increased territory revenue through proactive relationship-building, in-person consultations, and strategic marketing campaigns.
  • Developed and launched targeted direct-mail and digital campaigns, resulting in an increase in qualified leads.
  • Negotiated and secured referral deals with auto dealerships, real estate agents, and financial advisors, generating increases in inbound client referrals.
  • Strengthened partnerships with local businesses, establishing referral programs that contributed to a boost in new policyholders.
  • Executed a customer retention strategy that led to increase in policy renewals, exceeding company benchmarks.
  • Optimized CRM and lead tracking processes, improving follow-up efficiency and reducing client churn.
  • Conducted over 300 client site visits annually, providing tailored insurance solutions and ensuring policyholders had adequate coverage.
  • Represented the company at networking events, trade shows, and community outreach programs, increasing brand awareness and client trust.

Education

Bachelor's - Business Administration, Legal Studies, Sports Management

Methodist University
Fayetteville, NC
12.2017

Skills

  • Negotiation
  • Event marketing
  • Project management
  • Sales
  • Customer relationship management
  • Client services
  • Operations oversight
  • Supplier relations
  • Account management
  • Business Development
  • Events Management
  • Customer service

Timeline

Client Relations

Frank Fortunato Group - Geico Office
10.2020 - 07.2024

Events Manager

Space Camp Music Group
01.2020 - Current

Business Development Representative

Health Partner
12.2019 - 04.2020

Marketing Specialist

Pegram Insurance
06.2017 - 12.2019

Bachelor's - Business Administration, Legal Studies, Sports Management

Methodist University

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Lewis Crumsey