Mary Douglas

Newark

Summary

Dedicated professional with a strong background in customer service and training. Skilled in resolving inquiries and implementing process improvements, resulting in enhanced service delivery and increased customer loyalty. Ready to apply these strengths to drive operational success.

Overview

years of professional experience

Work History

Amazon Delivery Associate / Dispatcher

CJF Shipping LLC

Newark, NJ

01.2023 - 11.2024

Oversaw daily delivery operations to ensure timely and accurate package distribution.
Implemented route optimization strategies to enhance delivery efficiency and reduce transit times.
Trained new associates on safety protocols, operational procedures, and company standards.
Monitored vehicle maintenance schedules to ensure compliance with safety regulations and minimize downtime.

Customer Service Representative

OTG Management Inc.

Newark Liberty International Airport

08.2018 - 10.2023

Resolved customer inquiries efficiently, ensuring satisfactory outcomes and enhanced customer loyalty.
Managed complex customer interactions, delivering tailored solutions to meet individual needs.
Trained new staff on company policies and best practices for exceptional service delivery.
Implemented process improvements that streamlined operations and reduced response times.

Patient Service Representative

Carbon Health

Jersey City, NJ

03.2021 - 01.2022

Managed patient scheduling and appointment confirmations to enhance operational efficiency.
Facilitated communication between patients and healthcare providers to improve service delivery.
Resolved patient inquiries and concerns, ensuring a positive customer experience.
Collaborated with medical staff to streamline patient intake processes and reduce wait times.

Education

High School Diploma -

Malcolm X Shabazz Highschool