Mary Downing
Georges Cafe
South El Monte,CA
1
Certification
17
years of professional experience
Results-driven individual with extensive experience in hospitality and salon management. Skilled in inventory management, team training, and maintaining high cleanliness standards. Committed to fostering positive guest relationships and ensuring seamless service delivery.
Work History
Cafe Hostess
1 Year 1 Month- Greeted and seated customers efficiently, enhancing overall dining experience.
- Managed reservation system, ensuring optimal table turnover and guest satisfaction.
- Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
- Assisted in training new staff on customer service protocols and cafe operations.
- Maintained cleanliness and organization of host station for welcoming atmosphere.
- Handled customer inquiries and complaints promptly, fostering positive relationships.
- Monitored dining area for guest needs, proactively addressing requests for assistance.
- Greeted customers and provided outstanding customer service.
Salon Manager
1 Year 6 Months- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on salon services, enhancing team performance and expertise.
- Managed inventory levels, optimizing product availability while minimizing waste and costs.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
Salon Receptionist
11 Months- Managed appointment scheduling and ensured optimal client flow throughout salon operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between stylists and clients to enhance service delivery.
- Maintained organized client records and processed transactions accurately using salon management software.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Handled payments and processed credit card transactions.
Restaurant Manager
7 Years 6 Months- Supervised daily operations to ensure exceptional customer service and dining experience.
- Trained and mentored staff on operational procedures and best practices in food service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak service hours.
Education
High School Diploma
Skills
Phone etiquette
Cleanliness standards
Food safety awareness
Professional appearance
Sales and retail experience
Retail inventory management
Retail display setup
Customer service
Financial transactions
Beauty products
Certification
- Licensed Esthetician
Timeline
Cafe Hostess
Georges Cafe
04.2025 - 05.2026Read More
Salon Manager
Snips Salon
09.2018 - 03.2020Read More
Salon Receptionist
Del Sol Salon
09.2017 - 08.2018Read More
Restaurant Manager
Triple B Clays
06.2009 - 12.2016Read More
Rosemead/El Monte Adult School
High School Diploma
Read More