Mary Duncan

• Authenticated checks through bank services, Verified Social Security Numbers of clients, Prepared and delivered mail and parcel to designated offices, Maintained incoming multiple line telephone and directed calls accordingly
• Met customer call guidelines for service levels, handle time and productivity
• Enhanced productivity levels by anticipating needs and delivering outstanding support

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

• Greeted all incoming guests, Responsible for cleanliness of tanning locker and bathroom areas, Helped customers engage in safe tanning and skin treatments, Maintained client records and wrote incident reports, Provided new customers with tanning procedure and skin treatment training
• Educated clients on health and safety of tanning facilities and procedures
• Informed and demonstrated how to use tanning equipment to new clients

• Maintained high standards of customer service during high-volume, fast-paced operations, Followed procedures for safe food preparation, assembly, and presentation, Handled currency and credit transactions quickly and accurately
• Increased efficiency and team productivity by promoting operational best practices
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experience