Mary Dutilly
Florence,AL
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Chick-fil-A
High Point, NC
08.2021 - 09.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Hostess/To-Go Server
Giannos of High Point
High Point, NC
10.2022 - 06.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista/Cashier
Karmas Coffee House
Cullman, AL
11.2023 - 07.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
BBA - Professional Marketing Sales
University of North Alabama
Florence, AL12.2027
High School Diploma -
Chi Rho Academy
High Point, NC06.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Team Leadership
- Excellent memory
- Adaptive and creative
Timeline
Barista/Cashier
Karmas Coffee House
11.2023 - 07.2024
Hostess/To-Go Server
Giannos of High Point
10.2022 - 06.2023
Front of House Employee
Chick-fil-A
08.2021 - 09.2022
BBA - Professional Marketing Sales
University of North Alabama
High School Diploma -
Chi Rho Academy