Mary Dykstra
Estherville,IA
Summary
Seasoned Shift Supervisor with a proven track record at Starbucks, enhancing operational efficiency and customer satisfaction. Excelled in inventory control and employee management, significantly improving team performance. Demonstrates exceptional customer-oriented service and problem-solving abilities, ensuring compliance and boosting productivity without compromising quality.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Surprise, Arizona
03.2009 - 08.2012
- Customer service, employee management, cash handling, pos system, food handling, training, problem solving, ordering, time management
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Conferred with management and subordinates to resolve problems or complaints.
- Identified needs of customers promptly and efficiently.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Organized special events such as holiday sales or promotional campaigns.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
Shift Manager
Einstein Bagels
Surprise, Arizona
10.2007 - 10.2009
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Cashier and Deli
Fry's
Surprise, Arizona
10.2005 - 10.2007
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Call Center Representative
Safeway
Phoenix, Arizona
10.2004 - 10.2006
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
Education
High School Diploma -
Buckeye Union High School
Buckeye, AZ06-2003
Skills
- Customer-Oriented
- Attendance oversight
- Inventory Control
- Shift reporting
Timeline
Shift Supervisor
Starbucks
03.2009 - 08.2012
Shift Manager
Einstein Bagels
10.2007 - 10.2009
Cashier and Deli
Fry's
10.2005 - 10.2007
Call Center Representative
Safeway
10.2004 - 10.2006
High School Diploma -
Buckeye Union High School