Mary East
Lowell,AR
Summary
Dynamic Sales Specialist with a proven track record of exceeding sales goals through effective communication, customer relationship management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Sales Specialist - Windows & Doors
Builders FirstSource
Springdale , AR
01.2024 - 02.2026
- Demonstrated product features and benefits, enhancing customer understanding and informed decision-making.
- Assisted customers in selecting tailored millwork products to meet specific needs.
- Coordinated special orders for unique millwork items, ensuring customer specifications were met and satisfaction achieved.
- Resolved customer inquiries and complaints efficiently and professionally.
- Developed strong relationships with contractors and builders to facilitate collaboration.
- Coordinated with production teams to ensure efficient delivery of orders within stipulated timelines.
- Created and maintained customer accounts, tracking sales activities and order information to streamline follow-up and customer engagement.
- Responded promptly to customer queries regarding product specifications or ordering issues.
- Provided training for new employees on millwork specifications and tools.
- Ensured accurate cash register management by performing opening and closing tasks. by counting money, separating charge slips and balancing drawers.
Sales Specialist
Pella Windows & Doors of Bentonville
Bentonville , AR
04.2018 - 01.2024
- Consistently exceeded annual sales goals each year.
- Generated new accounts through lead generation, cold calling, and prospecting.
- Expanded customer base through relationship-building with contractors and homeowners, leading to increased referrals.
- Developed tailored sales techniques that enhanced selling and upselling effectiveness of services.
- Monitored customer order processes and resolved issues promptly.
- Conducted post-installation follow-ups with clients to evaluate service quality and ensure satisfaction.
Accounting Clerk/Bookkeeper
Moores Construction
Baton Rouge, Louisiana
02.2017 - 03.2018
- Executed data entry for bank statements, reconciliations, accounts receivables, and payables to maintain accurate financial records.
- Conducted data entry for vouchers, invoices, checks, and account statements accurately.
- Assisted with bank reconciliation, payroll processing, job costing, and month-end closing activities.
- Recorded business transactions and updated daily worksheets in general ledger system.
- Performed accounting functions and clerical tasks to support supervisors.
- Managed monthly vehicle inventory and gas bill processing to ensure timely reporting and cost tracking.
- Handled general liability certificates to ensure compliance with regulatory requirements.
- Collaborated closely with the controller to address various accounting needs.
Project Coordinator / Sales Representative
Pella Windows & Doors of Bentonville
Bentonville, Arkansas
01.2016 - 02.2017
- Maintained project documents, plans, and reports to ensure accurate management of customer accounts.
- Collaborated with trade salesmen, contractors, and homeowners to ensure project success.
- Developed accurate project quotes to support the sales process and enhance customer communication. and supported sales representatives.
- Scheduled meetings with customers and contractors, providing timely reports.
- Coordinated weekly truck deliveries to optimize logistics.
- Utilized multiple software programs, including CRM, PQM, and OMS for operational efficiency.
- Executed administrative duties to support daily operations, including filing, typing, phone answering, and clerical tasks.
- Managed showroom operations with comprehensive product knowledge to assist customers effectively.
Education
License - Cosmetology
Texarkana College
Texarkana, TX05-2010
High School Diploma -
Arkansas High School
Texarkana, AR05-2008
Skills
- Product knowledge and sales strategy
- Customer engagement and relationship building
- Lead generation and conflict resolution
- Order management and account management
- Sales forecasting
- CRM software proficiency
- Accounts payable and receivable
- Payroll processing and invoice processing
- Financial analysis and accounts reconciliation
- Time management and attention to detail
- Effective communication and problem solving
Timeline
Sales Specialist - Windows & Doors
Builders FirstSource
01.2024 - 02.2026
Sales Specialist
Pella Windows & Doors of Bentonville
04.2018 - 01.2024
Accounting Clerk/Bookkeeper
Moores Construction
02.2017 - 03.2018
Project Coordinator / Sales Representative
Pella Windows & Doors of Bentonville
01.2016 - 02.2017
License - Cosmetology
Texarkana College
High School Diploma -
Arkansas High School