Hi, I’m
Allison Nicole Starnes
Monroe,NC
Overview
22
years of professional experience
1
Certification
Summary
I am a positive team player, with proven multi-tasking abilities, seeking new position working with children. I am a mother of a 18 month old little miracle baby girl that my husband I had after 10 years IVF. So, working with children and desire to see my own child succeed and learn is my passion as well as other children. I taught children’s church for many years ago at my birth church and teach currently at Graceway Baptist Church. I also assist helping as a nursery worker. We are active members and born again Christians. My goal is making sure every child is safe and accounted for is always priority and informing parents of any behavior changes or concerns. I personally have grown up with an older brother with epilepsy, autism and brain tumor. So showing compassion to children and their development needs I pay close attention with care. I often had to as a child growing up had responsibility of my older brother’s personal care, learning development, and meal planning due to busy life on the farm.
Watching children learn something new through my eyes is like experiencing childhood all over again in a new way. I have leadership experience, direct customer interaction, I’m detail oriented even while under stressful conditions and understand the need for being clear and courteous to both internal and external customers and their families. I have years of experience in the medical field & retail sales and able to quickly learn any new task. I am looking for a weekday position to better support my family. However, my aspiration is to work with a dynamic and progressive organization that can take the best out of me and give me the opportunity to constantly expand/enhance my career. I am currently looking into taking classes at SPCC to pursue associates degree in early childhood development and administration. I plan to enroll for 2026 SPCC for EDU 119 and few other classes as remote online. I enjoy working with and training new employees to better understand and exceed their job requirements to grow with a company. My desire daily is to complete all tasks to the fullest to prepare the next shift for upcoming events for the day or week. I also take pleasure in helping customers find what they need or resolving problems to exceed customer satisfaction. Helping teach children new things, emotional intelligence and development skills to advance their cognitive abilities is my goal if I am hired for this position. I am willing to do any training or further education to advance my career working for this company to better equip myself as a teacher and employee to others. I am currently doing training through dcdee.moodle.nc.gov so I’m best equipped for job placement that should come open. I am actively involved at my church at Graceway Baptist, enjoy singing in our choir, gardening, taking trail walks in the park and the mountains, and teaching our daughter Isabella new things to grow and develop. I use to be very active in martial arts and gymnastics early in my childhood and played the piano. Life is full of opportunities. I hope you will consider me as candidate to work within your wonderful preschool; that I have took interest for employment as well as for care of my child.
Work History
Lowe’s Home ImprovementIndian Trail, NC
Sales Specialist/ Cross Trainer– Windows & Walls Department
03.2020 - 03.2022
Job overview
- Actively seek out customers, determine their customer type (Pro, DIY, DIFM, and offer Smart service.
- Offer and sell installation services, create details, and provide customers with estimates on projects.
- Recommend and locate merchandise and solutions for customers; describe merchandise use, operation, and care.
- Order products for customer; place special orders follow up with vendors on placed orders under management); and contact other stores or lowes.com for desired merchandise.
- Communication with customers regarding pricing options, designs, and project status; research possible ideas based on customers’ plans; and makes product/service suggestions based on customers’ needs.
- Identify Pro customers, ensure they have relationship with the Pro Team, and personally introduce them to the Pro Supervisor and or Specialists.
- Attend business review with Department Supervisor (Ensure I am aware of performance, expectations, and goals around selling service
- Ensure cleanliness of department desks, selling areas and filing drawers
- Former cross trainer in multiple departments during pandemic and temporary supervisor role for the store when management was absent or abundance of call outs.
- Expert in all relevant opening and closing duties of the store, expert in all selling systems software for multiple specialty departments (includes flooring, cabinets, countertops, appliances, home décor, window treatment, outdoor power equipment, plumbing, seasonal, etc. Demonstrate competencies in selling systems, IMS, Genesis, M20, ISST, Sterling, and work stations using various equipment in the store ( tile cutting, pipe threading, blind cutting, paint mixing, carpet cutting and wire cutting
Lowe’s Home ImprovementIndian Trail, NC
SALES/DESIGN SPECIALIST - KITCHEN CABINETS
06.2019 - 03.2020
Job overview
- Working/Listening to Customer needs/desires and creating/drafting design within Lowe’s 20/20 software.
- Patiently explaining to Customers the specifications and detailed features of products/services.
- Being Friendly/Professional and Eager to Understand Customer’s specific needs in order to best pair them with product(s) that best supports their project(s).
- Once Customer lead has been established and sales contract made, input data and all supporting documents to Install Management Sales (IMS) database and diligently following with IMS to ensure Customer receives exactly as agreed.
- Ensuring displayed merchandise meets highest standards of showroom readiness, operates as intended during demonstration, is up-to-date and accurately mirrors the manufacturer’s product Offered.
Lowe’s Home ImprovementIndian Trail, NC
Head Cashier/Front End Management
01.2017 - 06.2019
Job overview
- Managed all cashiers daily functions and schedules.
- Drove sales by engaging Customers with impact skills (Initiate greeting, make assessment, provide Solutions, add value, close the sale and thank the Customer).
- Initiated qualified project specialists to expand sales and Customer satisfaction.
- Managed opening/closing procedures with till cash flow, daily summary reports, drop money Closing reports, monitored/reported suspicious cash transactions and recovery without detention to Management.
- Responsible for ensuring front end of the store is safeguarded.
Lowe’s Home ImprovementIndian Trail, NC
Customer Service – Inside Lawn & Garden
09.2016 - 01.2017
Job overview
- Processing: returns, refunds, instore merchant credit cards, pick up later orders, internet orders, pay outs, out for repair equipment.
- Registering: military, my Lowe’s, process credit applications, instore phone orders, extended protection plan claims, etc.
- As a sales associate I stock shelves, maintain sales floor, assist store patrons with exceptional customer service
- With previous experience I would cross-train in other departments to fulfill daily tasks, manage inventory replenishment reports, and process install sales/deliveries.
- Experience with ATG SOS Orders, quote support program software, POS cashier and government sales
- Drive sales by engaging customer with impact skills (Initiate greeting, make assessment, provide solutions, add value, close the sale, and thank the customer.
- Experience and training responsibilities using new operating system R7. Working with employees to make sure all transactions are carried through properly. Attention to detail was needed much in this area to maintain great customer status.
- Initiate qualified project specialist leads interior and exterior to expand sales and customer satisfaction.
- Assistance customers daily with “Do it yourself” projects in finding everything for their shopping needs.
- Follow up daily with order management, quotes, and emails to provide streamline communication.
- Assist with contractor sales to expand for growth and development of Lowe’s Home Improvements
- Set up and process new credit card applications.
- Offer promotions and provide information to give each customer lowest price guarantee within 30 days of in stock merchandise.
- Retrieve pickup later orders using power equipment to provide safe and expedient delivery.
- Experience in managing weekly all reports for inventory in manager’s absence.
- Maintain daily tasks in keeping department cleaned, zoned, safe, and organized.
Lowe’s Home ImprovementWax-haw, NC
Department Manager Flooring
01.2016 - 09.2016
Job overview
- Establish models and reinforce outstanding customer service through proper engagement and selling techniques in order to achieve or exceed financial goals for the store including sales plan.
- Use product information and available resources to educate customers and assist them in making product selections that are right for them. Deliver friendly and prompt service to minimize customer wait time and maximize availability. This also includes assisting customers in locating, demonstrating, and loading merchandise.
- Maintain a professional and courteous relationship with customers and co-workers that foster a positive work environment, embraces diversity and supports culture including helping “customers love where they live and employees love where they work.”
- Coach and counsel all team members within department on performance issues, taking appropriate corrective action in partnership with Assistant Store Manager, Human Resource Manager, and Store Manager in accordance to company operational guidelines. This includes all new associates are “Red vest Ready.”
- Ensure execution of inventory management processes including markdown report, top shrink items report, complete cycle counts, zero on hand and annual physical inventory process.
- Effectively prepare department; clean department, and recover products. Prepare for and set weekly/monthly sales promotions, ensuring a compelling presentation to the customer.
- Operate cash register (point of sale) and prepare customer transactions and receipts efficiently. Fully understand register functions, opening and closing procedures and adhere to all operational standards.
- Effectively communicate and bring life to the company vision, values, and sales goals at weekly meetings. Provide timely feedback on goals and initiatives for department.
- Conduct daily activities to ensure department is ready for selling mode including the following: DSHR (safety review), noting hazards, keeping store organized, securing doors and gates, and monitoring for potential theft or security risks.
- Promptly follow up with customer on estimates, pending orders, and notifications. Ensure all documents for install are delivered to customer. This is done so by staging all pick tickets to ready status for customer in Sterling.
- Monitor Wire tasks to ensure timely completion by all team members within department
- Ensure department standards are grand opening caliber
- Ensure I handle all over due activities that will become overdue on days specialist’s days off or vacation
- Validate specialists contact with customers and ensure proper notes are captured to include, promotions, next follow up time, customer objections, plan to close sale.
- Partner with Specialty ASM ( Assistant Store Manager) for guidance on coaching specialist/CSAs formally
- Validate learning and training for all reports is completed to and have conversation to validate understanding.
Lowe’s Home ImprovementWax-haw, NC
Sales Specialist Appliances
02.2015 - 01.2016
Job overview
- Received customer focus award for last 3 quarters in year 2015.
- Awarded achievement at all store meeting for “Giving my best” year 2015.
- Exceeded “Extending Protection Plan” goals for 2015.
- Exceeded goal for establishing Lowe’s Consumer Credit Card Applicants.
- Responsible for the overall sales and merchandise maintenance of the assigned department. Follow up with sales planning tool in Lowes net.
- Maintain the department according to company merchandising standards and store operations and policies. This includes recovering product, zoning, and promotional signage.
- Maximize sales of department merchandise and related products. This includes qualifying customers for Project Specialist Leads for interior and exterior of the home.
- Working as a team by ensuring all orders for department are processed correctly.
- Processing returns and exchange accounts for customers.
- Setting up merchandise pickup tickets and re-trip tickets to the Central Dispatch Office.
- Ensure that all merchandising and operational activities take place on a consistent basis.
- Provide and ensure quick, responsive, friendly customer service.
- Issuing contracts and verifying all P.O. #’s on orders daily. This includes follow up calls with vendor, product services, central processing office and regional distribution center.
- Pulling, tagging, and staging product for install sale. Submitting ready status to C.P.O to notify installer and customer.
- Continuing to enhance my education in My Lowes Learning Tool on product knowledge. Successfully completed R-7 training to innovatively provide superior customer service. I trained closely with others as a super user.
- Ability to operate store equipment in assigned area: pallet jacks, forklift, order picker, electric lifts, LRT, paging, fax machines, emailing, copiers, and surveillance equipment.
- Insure and maintain OSHA safety requirements throughout store with daily safety review.
- Follow up on estimates, leads, and pending details in order management daily. Notify customer when products are received or delayed.
- View delivery board daily to ensure promise time to customer is correct.
Franklin Street PharmacyMonroe, NC
Pharmacy Technician
04.2007 - 02.2015
Job overview
- Pharmacy Technician experience and training including assist Pharmacist, checking in drug orders, count medications, and manage drug inventory and receiving all forms of customer orders.
- Customer Service Focus: verify all contents of patient orders are correct and completed at promised time.
- Administer long-term care prescription services, manage and set up charge accounts, perform prescription deliveries, and mail orders. Microsoft Word, Excel and Business was used daily to manage charge account and to maintain organized workplace.
- Billing and coding to third party insurance providers. Follow up on prior authorizations.
- Respond to inbound and outbound calls, faxes, and emails from doctor offices.
- Experience in receiving shipments, checking and verify all items into our inventory each day. Also, notify pharmacist of new products or drugs to enter into database.
- Manage unloading and placing order daily. Verifying all product against invoice are received or credited properly.
- Responsibility with business interactions with local bank (register countdown/daily report outs, deposits, money orders, etc).
- Continuing education on product knowledge and patient awareness.
- Work as a team and communicate on all patients’ prescription orders. Experience in training new pharmacy technicians and cashier personnel.
- Experience and training in modular set-ups and resets for new over the counter inventory. Make all proper labels with Thermal Printers; verify UPC codes, and pricing.
- Experience in promotional and operational standards. Reviewing discontinued drugs, recalled, overage, damaged, or expired inventory. Filling claims to receive proper credit for store.
- Experience in monitoring sales and daily profit margin. Drive our profit margins with implement our prescriber wellness program. Engage customer awareness of medications ready, due to fill, or auto-refill. Contact Customers on all medications ready in bins that are 7 days or older to turn our unpaid inventory around.
- Experience with working on Enterprise and McKesson Connect operating system. Managing daily reports for audit and inventory management.
- Managed Rx Medic / Parata Max Robot. Introduced and implemented an alphabetically arranged inventory method for use with robot to complement current store inventory method. Ensure all drugs are calibrated, labeled, and ordered for replenishment. Experience in troubleshooting with mechanical/software errors. Processing daily and weekly software updates.
- Adhere to all HIPPA and OSHA compliance.
- Adhere to prevent theft, loss prevention standards, and inventory replenishment record.
- Experience with being a Key Holder in the absence of Pharmacy Manager. Open and close when we have floater Pharmacists from other stores.
- Experience maintaining counts for perpetual inventory management.
- Ability to operate POS register, basic math, fax, copier, electronic subscriptions.
- Assist team in promoting our Customer Loyalty Program.
- Marketing tasks using Microsoft PowerPoint to keep customer status flow. This was implemented yearly at annual business expo invent at Agriculture Center of Union County.
Lowe’s Home ImprovementMonroe, NC
Cashier/Receiver/Team Leader
05.2005 - 08.2007
Job overview
- Began as a Customer Service cashier, promoted to Team Leader within 4 months in the Appliance Department and later on moved to receiving department.
- Managed and worked with a team of 5 members in Appliance Department, floor replenishment and sales.
- Respond to inbound and outbound calls, emails, and faxes. Follow up with customer orders.
- Verifying and receiving inventory into store.
- Processing refunds and exchange accounts for customer orders.
- Experience and training in modular resets and new resets for inventory. Make sure all signage, UPC barcodes, and price changes. Verify recalled and discontinued items with department manager at time of reset.
- Assist Department Manager and cross-train in other departments to complete all necessary tasks for the store.
- Ability to operate POS register, phone, fax, paging system, copier, forklift, pallet jacks, carpet roll, modular shelf
- Processing and confirming all orders for customers are completed and correct.
- Inspect and zone daily for all OSHA requirements to keep store safe for customers and employees.
- Complete all tasks to ensure department is cleaned, zoned, and organized for the next day.
Wal-Mart PharmacyMonroe, NC
Customer Service/Pharmacy Clerk
05.2000 - 08.2005
Job overview
- Customer service, cashier and innovative customer interaction.
- Ability to operate multi-use phone system, paging, fax, copier and register reports.
- Ability to use basic math skills, operate POS register, maintain proper cash in register to make change and process refunds and exchanges.
- Experiences with helping customers find what they need and placing orders for customers.
- Experience with handling difficult customers and being proactive to handle troubling situations.
- Product knowledge of over-the-counter inventory and holistic healthcare in assisting customers.
- Experience and training in new modular set-ups and resets. Make all proper signage, UPC codes, verify all pricing, recalls, discontinued items, etc.
- Ability to operated pallet jack as needed, lift and stock heavy merchandise.
- Inspect and zone working area to ensure it meets all OSHA requirements for customer and employee care.
- Assisted Pharmacists in gathering vital customer information, verifying & bagging completed items and checking for rudimentary errors.
- Assisted Pharmacists during inventory, maintaining supplies (meds, containers, labels, etc.) to keep a steady work flow and ensured all working environments were tidy to minimize errors due to sloppy work stations.
- Stock/restock of prescription, over-the-counter and special ordered items.
- End of day tasks: make sure my working area is cleaned, zoned, sanitized, and organized to for the next day.
Education
South Piedmont Community CollegeMonroe, NC
01.2005
University Overview
- College experience: 2 years at South Piedmont Community College preparatory classes for Register Nurse. Classes included knowledge in: Power Point, Excel, Microsoft Word (English) Suppository writing, Statistics, Consumer math, Algebra 1 & 2, Psychology 150, Anatomy and Physiology I &II, Chemistry, etc.
- Present Skills: Use with Windows OS 7&8, Microsoft Word, Excel, Power Point, Beginners MS Access Database, Scanning/Printing, Thermal Printers, Internet Explorer, Enterprise and McKesson Connect OS, Parata Max & Rx-Medic robots interface, Training in Conexus Genesis, R7, and QS1 Operating Systems.
Skills
Customer engagement
Sales strategy
Product knowledge
Installation services
Project management
Vendor communication
Design software (20/20)
Inventory management
Point of sale systems
Cross-training techniques
Cash handling procedures
Safety compliance (OSHA)
Merchandising standards
Relationship building (Pro customers)
Cost estimation
Order fulfillment processes
Team leadership skills
Performance analysis
Service delivery optimization
Relationship building
Technical troubleshooting
Client relations
Customer service and care
Upselling and cross selling
Team collaboration
Sales expertise
Sales presentations
Cash handling
Pipeline management
Sales training
Cold calling
Sales process optimization
Performance tracking
Telemarketing expertise
Relationship selling
Call center operations
Account management
Objection handling
Inventory maintenance
Inquiry handling
Closing techniques
Influencing skills
Sales strategy development
Staff education and training
Prospecting skills
Technical support
Consultative selling
Sales forecasting
Complaint resolution
Sales funnel management
Inventory coordination
Territory management
Competitor analysis
Strategic analysis
Sales reporting
Needs assessment
Deal structuring
Sales enablement
Product recommendation
Sales analytics
Type industry product expertise
Sales solution development
Distributor product training
Product and service knowledge
Interpersonal communication skills
Customer service
Sales closing
Customer relationship building
Complex Problem-solving
Customer relations
Customer needs assessment
Sales consultation
Customer retention
Sales development
Product merchandising
Strategic planning
Lead generation
Competitor research
Process improvement
Client service
Strategy development
Negotiation tactics
Systems and software expertise
Client account management
Product promotions
Contract negotiations
Personnel training
Customer success management
Business development
Account development
Retention strategies
Lead prospecting
Network development
Records management
Product and service sales
Performance improvement
Note Completed for Job Placement
- Background Check done on 10-10-2025. Cleared to work state of NC for 5 years
- .CPR Certified for Adult and Infant. Expires 05/2026
- Medical Evaluation Completed 10-8-2025 and cleared to work.
- Negative TB blood test 10-08-2025
- I have all current vaccines. Including Flu shot done 10-16-2025 and TDAP done last in 5-20-2024
- I can provide copy of all documents at time of hire date.
- Enrolling EDU 119 for 2026 at SPCC of Monroe, NC. Class starts 02-06-2026 remote online. Interested in applying for more classes once I hear back from applying FASA and job placement opportunity. Then I will know correct form I can apply for Teach scholarship as well. My goal is to complete a two year degree Early Childhood Development as well as Teaching Administration Degree. My long-term goal is to later continue my degree/training and be a school director once my child starts kindergarten in 2029.
Accomplishments
Adult & Child CPR Certification
PharmacyTechnician Certification
NC DHSS - Moodle Training
DMP- department manager training
Front End & Closing Management
Undergrad Nursing SPCC 2 years
Certification
CPR Certification for Adult and Infant
Pharmacy Technician Certification
Department Manager Certified
Auto Cad Certification
Project Design Sales Specialist Certified
Power Equipment Speciality Services
Fork Lift Certified
Timeline
Sales Specialist/ Cross Trainer– Windows & Walls Department
Lowe’s Home Improvement
03.2020 - 03.2022
SALES/DESIGN SPECIALIST - KITCHEN CABINETS
Lowe’s Home Improvement
06.2019 - 03.2020
Head Cashier/Front End Management
Lowe’s Home Improvement
01.2017 - 06.2019
Customer Service – Inside Lawn & Garden
Lowe’s Home Improvement
09.2016 - 01.2017
Department Manager Flooring
Lowe’s Home Improvement
01.2016 - 09.2016
Sales Specialist Appliances
Lowe’s Home Improvement
02.2015 - 01.2016
Pharmacy Technician
Franklin Street Pharmacy
04.2007 - 02.2015
Cashier/Receiver/Team Leader
Lowe’s Home Improvement
05.2005 - 08.2007
Customer Service/Pharmacy Clerk
Wal-Mart Pharmacy
05.2000 - 08.2005