Ermelyne Eder
Kealakekua,HI
Summary
Dynamic sales specialist with extensive experience at Lowe's Home Improvement, excelling in relationship building and customer service. Proven track record in upselling and cross-selling, fostering strong client connections. Adept at educating customers on product benefits, ensuring satisfaction, and enhancing sales performance through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Sales Specialist-Windows and Walls
Lowes Home Improvment
08.2013 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Specialist- Pro
Lowes Home Improvment
08.2013 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Sales Specialist- Kitchen Designs
Lowes Home Improvment
08.2013 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Sales Associate
Home Depot
01.2009 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Some College - Associate Degree
University of Hawaii Palamanui Campus
Kailua-Kona, HI01-2011
GED -
Konawaena High School
01-2008
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
Timeline
Sales Specialist-Windows and Walls
Lowes Home Improvment
08.2013 - Current
Sales Specialist- Pro
Lowes Home Improvment
08.2013 - Current
Sales Specialist- Kitchen Designs
Lowes Home Improvment
08.2013 - Current
Sales Associate
Home Depot
01.2009 - 01.2013
Some College - Associate Degree
University of Hawaii Palamanui Campus
GED -
Konawaena High School
Similar Profiles
Gregory GehlGregory Gehl
In Home Consultant at Lowes Home ImprovmentIn Home Consultant at Lowes Home Improvment
Kelina CiegoKelina Ciego
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Austin JacobsAustin Jacobs
Front Loader at Lowes Home ImprovmentFront Loader at Lowes Home Improvment
Brandon MichaelsBrandon Michaels
Store Manager at Lowes Home ImprovmentStore Manager at Lowes Home Improvment
Kenny SakataKenny Sakata
Human Resources Expert at Target CorporationHuman Resources Expert at Target Corporation