Mary-Elizabeth Durichko
Broadview Heights,OH
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cosmetologist
Vanity Avenue Salon
03.2022 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting application among others.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Cosmetologist
Sport Clips
10.2020 - 03.2022
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Expanded clientele reach by offering unique services such as beard trims, hot towel shaves, and facial grooming treatments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Operated clippers and shears to create customized looks.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Cosmetologist
Great Clips
05.2019 - 10.2020
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Maintained regular client list and successfully handled walk-in customers.
Education
High School Diploma -
Normandy Cosmetology School
Parma, OH05.2019
Skills
- Hair Coloring and Highlighting
- Haircutting
- Barbering/Fades
- Waxing/Eyebrow Shaping
- Product and Service Explanations
- Hair Assessments
- Friendly Communication
- Relationship Building
- Client Education
- Trend Awareness
- Issue Resolution
- Client Consultations
- Selling and Upselling
Timeline
Cosmetologist
Vanity Avenue Salon
03.2022 - Current
Cosmetologist
Sport Clips
10.2020 - 03.2022
Cosmetologist
Great Clips
05.2019 - 10.2020
High School Diploma -
Normandy Cosmetology School
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