Mary-Elizabeth Jimoh
Bala Cynwyd,PA
Summary
Dynamic hospitality professional with a proven track record at The Landing Kitchen, excelling in dining customer service and upselling techniques. Skilled in POS operations and guest engagement, I significantly boosted sales while fostering a welcoming environment. Committed to delivering exceptional service and enhancing guest experiences through menu expertise and enthusiastic interactions.
Overview
5
5
years of professional experience
Work History
Server
The Landing Kitchen
03.2022 - 11.2024
- Maintained thorough menu knowledge to sufficiently answer questions regarding Landing KItchen menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end menu items and upgrades to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented Landing Kitchen menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Front Desk Receptionist
Sheraton Valley Forge
02.2020 - 01.2022
- Greeted guests at front desk of hotel and engaged in pleasant conversations while managing check-in process.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions on behalf of Sheraton
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Education
Bachelor of Science - Pre-Law/Law And Policy
Liberty University
Lynchburg, VA05-2026
Skills
- Dining customer service
- Menu memorization
- Point of sale (POS) system operations
- Upselling techniques
- Guest engagement
- Food safety
- Hospitality service expertise
Timeline
Server
The Landing Kitchen
03.2022 - 11.2024
Front Desk Receptionist
Sheraton Valley Forge
02.2020 - 01.2022
Bachelor of Science - Pre-Law/Law And Policy
Liberty University
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