Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline

Frederick Williams

Bala Cynwyd,PA

Summary

Dynamic and results-oriented professional with extensive experience at Starfusion Express. Proven expertise in complaint resolution and returns processing, enhancing customer satisfaction. Adept at drawer balancing and maintaining accurate records, consistently contributing to operational efficiency. Recognized for building strong customer relationships and effectively managing food service operations.

Overview

3
3
years of professional experience

Work History

Cashier

Starfusion Express
01.2022 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.

Pantry Chef

Starfusion Express
01.2022 - Current
  • Coordinated with team members to prepare orders on time.
  • Monitored food production to verify quality and consistency.
  • Implemented food cost and waste reduction initiatives to save money.
  • Utilized culinary techniques to create visually appealing dishes.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Evaluated food products to verify freshness and quality.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Paid attention to detail while completing assignments.
  • Made different types of Salads.

Dishwasher

Starfusion Express
01.2022 - Current
  • Followed supervisor instructions to complete tasks on time.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Food Runner

Starfusion Express
01.2022 - Current
  • Greeted customers and provided outstanding customer service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Monitored dining room inventory and replenished as necessary.
  • Offered product samples, answered questions and helped customers find items.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Engaged in suggestive selling and other sales techniques.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Greeted customers and provided menus upon arrival to dining room.
  • Assisted customers with carry-out service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Education

N/a -

Lower Merion High School, Ardmore, PA

Skills

  • Product restocking
  • Returns processing
  • Drawer balancing
  • Records maintenance
  • Complaint resolution
  • persuasive sales
  • Refund handling
  • Good customer service
  • Treading lightly
  • critical thinking
  • teamwork
  • active listening
  • conflict resolution
  • attention to detail
  • adaptability
  • Flexibility

Accomplishments

I have made a lot of profit in sales such as consignment, Local reselling of high end clothes and shoes

Interests

I have interest in sales, customer service and cooking

Timeline

Cashier - Starfusion Express
01.2022 - Current
Pantry Chef - Starfusion Express
01.2022 - Current
Dishwasher - Starfusion Express
01.2022 - Current
Food Runner - Starfusion Express
01.2022 - Current
Lower Merion High School - N/a,
Frederick Williams