Mary E. Marron
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
13
13
years of professional experience
Work History
START Services Supervisor
Department of Public Social Services, START
01.2023 - Current
- Supervised daily operations, ensuring compliance with departmental policies and procedures.
- Audited case records for accuracy and compliance with START policies.
- Represented South Special START section in meetings.
- Provided input on policy changes and piloted programs.
- Participated in START noncompliance hearings.
- Trained staff on case management systems to enhance service delivery efficiency.
- Supervised daily operations, ensuring compliance with departmental policies and procedures.
- Coordinated interdisciplinary team meetings to address client needs and improve service outcomes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
GROW/START Case Manager
Department of Public Social Services, START
10.2012 - 01.2023
- Maintained a caseload of 950 cases.
- Assessed client needs and developed individualized service plans to address complex cases.
- Evaluated the client’s work history and developed an employment plan.
- Allocated ancillary expenses.
- Managed subsidized youth employment programs (GTEP/GYEP).
- Liaison for Parks After Dark.
- Communicated with service providers to rectify concerns with clients.
- Prepared reports for multiple programs.
- Investigated and assisted in resolving client complaints and concerns.
- Liaison between GROW clients and AJCC offices.
- Determined eligibility for GROW Housing Subsidy Program.
- Assisted Clients with GROW Housing Subsidy Program application.
- Determined eligibility for subsidized housing.
- Processed application for GROW Housing Subsidy Program application.
- Coordinated with multidisciplinary teams to ensure comprehensive support for clients.
- Facilitated communication between clients and service providers to enhance care delivery.
- Conducted regular follow-ups to evaluate effectiveness of interventions and services provided.
- Educated clients on available resources, promoting self-advocacy and independence.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Represented GROW office in GTEP/GYEP and Parks After Dark meetings.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Education
Master in Public Administration -
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
Northridge, CA08.2018
Bachelor of Arts - Political Science
CALIFORNIA STATE UNIVERSITY LONG BEACH
Long Beach, CA05.2002
Skills
- Technical: Microsoft Office; CalSAWS
- Language: Spanish
- Training and mentoring
- Staff management
Languages
Spanish
Timeline
START Services Supervisor
Department of Public Social Services, START
01.2023 - Current
GROW/START Case Manager
Department of Public Social Services, START
10.2012 - 01.2023
Master in Public Administration -
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
Bachelor of Arts - Political Science
CALIFORNIA STATE UNIVERSITY LONG BEACH