Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Licenses
Timeline
Work Availability
Software
Hi, I’m

Mary Engelke

Madison,WI
Mary Engelke

Summary

Dynamic leader with a proven track record at Humana, enhancing organizational performance and employee engagement through strategic planning and complex problem-solving. Excelled in building long-term client relationships and fostering a culture of continuous learning and collaboration. Skilled in team leadership and analytical thinking, driving significant membership growth and mentoring future leaders.

Overview

16
years of professional experience
1
Certification

Work History

Humana

Manager, Retention
04.2020 - Current

Job overview

  • Accomplished multiple tasks within established timeframes.
  • Developed a strong team culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Lead a team of sales representatives, providing guidance, coaching and support.
  • Exceeded departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Evaluated employee performance and conveyed constructive feedback to encourage continued growth and improve skills.
  • Cross-trained existing employees to maximize team agility and performance while winding down the business.
  • Championed change management initiatives, fostering a culture of adaptability and resilience within the organization.

Humana

Retention Executive
11.2013 - 04.2020

Job overview

  • Developed innovative solutions to complex problems, resulting in improved book of business retention and performance.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.
  • Drove significant growth in annual revenue by identifying and penetrating gaps in book of business.
  • Performed in top 20% of sales organization 5 years in a row.

Morgan Stanley
Madison, WI

Financial Advisor
04.2013 - 10.2014

Humana
Madison, WI

Inside Sales Executive
06.2010 - 04.2013

Job overview

  • Developed and implemented sales strategies to increase revenue.
  • Collaborated with colleagues to develop new strategies for up-selling and cross-selling products or services.
  • Conducted thorough market research to identify opportunities for expanding the client base and increasing sales growth.

Humana
Madison, WI

Account Coordinator
02.2009 - 06.2010

Education

University of Wisconsin, Madison
Madison, WI

Bachelor of Science from Art
12.2004

University Overview

  • Power's Knapp Scholarship Recipient

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Sales Techniques
  • Expectation setting
  • Problem Resolution
  • Attention to Detail
  • Relationship Building
  • Positive Attitude
  • Analytical Thinking
  • Active Listening

Accomplishments

  • Lead team of 9 Retention Executives, 3 Field Sales Representatives, 3 Inside Sales Representatives
  • Consistently achieved Retention results above annual goal
  • Achieved President's Council Sales Award 2011, 2012, 2014, 2015, 2016, 2017, 2018
  • Achieved President's Club Sales Award 2010
  • Star Award 2019, 2022

Certification

Financial Management Certificate eCornell January 2024

Licenses

State of Wisconsin Health and Life Insurance

Timeline

Manager, Retention

Humana
04.2020 - Current

Retention Executive

Humana
11.2013 - 04.2020

Financial Advisor

Morgan Stanley
04.2013 - 10.2014

Inside Sales Executive

Humana
06.2010 - 04.2013

Account Coordinator

Humana
02.2009 - 06.2010

University of Wisconsin, Madison

Bachelor of Science from Art
Availability
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Software

Microsoft Outlook, Excel, Word, PowerPoint, OneNote

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Mary Engelke