Bobbi Potts
Olathe
Summary
Dynamic Marketing Residential Retention Manager at Spectrum, skilled in KPI analysis and team leadership. Achieved significant improvements in retention strategies and team performance through innovative training and process enhancements. Proven ability to foster collaboration and accountability, driving operational excellence and elevating customer satisfaction.
Overview
8
8
years of professional experience
Work History
Marketing Residential Retention Manager
Spectrum
01.2021 - Current
- Facilitator of operations strategies to deliver and exceed KPIs and objectives, and enhance team efficiency and morale.
- Mentored supervisors to develop leadership skills and foster a collaborative environment.
- Advanced team performance through innovative retention strategies, and thoughtful motivation.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
Mobile Customer Service Supervisor
Spectrum
01.2018 - 01.2021
- Managed daily operations of the customer experience team, optimizing payroll and attendance processes.
- Implemented performance improvement plans, enhancing team efficiency and service quality.
- Developed and executed corrective actions, reducing errors, and improving team accountability.
- Streamlined team operations, enhancing overall efficiency and customer satisfaction.
Education
Conflict Resolution Life Coach -
Institute For Professional Excellence
New Rochelle, NY01.2021
Bachelor of Business Administration -
Baker University
Baldwin City, KS01.2012
Skills
- KPI analysis
- HR policies
- Training design
- Salesforce expertise
- Customer retention
- Team leadership
- Operations oversight
- Process improvement
- Retention strategies
- Focus group facilitation
- Leadership training
- Employee onboarding
- Recruitment strategies
- Employee relations
- Workforce enhancement
- Zendesk proficiency
References
References available upon request.
Timeline
Marketing Residential Retention Manager
Spectrum
01.2021 - Current
Mobile Customer Service Supervisor
Spectrum
01.2018 - 01.2021
Conflict Resolution Life Coach -
Institute For Professional Excellence
Bachelor of Business Administration -
Baker University
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