MARY FAROTTI SMITH
Seattle
Summary
Accomplished bartender, server, and shift lead with over 15 years of experience in the hospitality industry, specializing in customer service, problem-solving, and team leadership. Demonstrated expertise in implementing efficient communication systems and training programs, leading to significant improvements in service quality and operational efficiency. Passionate about enhancing customer experiences through innovative solutions and collaborative team efforts, consistently achieving high satisfaction rates and operational success.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
3
3
years of professional experience
Work History
BARTENDER/FLOOR CAPTAIN
Little Water Cantina
Seattle
06.2025 - 10.2025
- Lead bar operations while ensuring excellent customer service and satisfaction.
- Train and mentor new team members to enhance service quality and operational efficiency.
- Manage inventory and order management to optimize cost control and minimize waste.
- Coordinate special events and promotions to drive customer engagement and revenue.
- Implement effective communication systems among staff to streamline service processes.
LEAD BARTENDER
Mamnoon
Seattle
04.2024 - 06.2025
- Supervised bar staff to deliver exceptional service during peak hours.
- Developed unique seasonal menus to attract diverse clientele.
- Trained bartenders on advanced cocktail techniques and service excellence.
- Managed inventory, ensured compliance with regulations, and enhanced customer relationships.
- Created signature cocktails to boost revenue and foster patron loyalty.
SERVER
Franks Oyster House and Champagne Parlor
Seattle
10.2022 - 03.2024
- Increased sales by 20% through strategic customer retention and effective operations management.
- Mentored new hires on menu knowledge, achieving 90% customer satisfaction.
- Delivered exceptional service in a renowned bar, specializing in craft cocktails and fine dining.
- Developed training programs for staff, enhancing overall team performance and service quality.
- Coordinated special events and promotions, driving customer engagement and boosting revenue.
FRONT OF HOUSE SHIFT LEAD
Sea Creatures-The Whale Wins
Seattle
10.2022 - 12.2023
- Assisted in interviewing, hiring, training, and evaluating staff to foster a high-performing team.
- Managed daily staffing levels to optimize service quality and control operational expenses.
- Collaborated with culinary team to ensure timely meal delivery and exceptional presentation.
- Developed and implemented training programs that improved service efficiency and staff performance.
- Monitored inventory levels and conducted cost control measures to reduce waste and enhance profitability.
Education
ASSOCIATES DEGREE - Business Administration
North Seattle College
Seattle, WA 01.2023 - 12/2024
Skills
- Inventory management
- Team supervision
- Sales strategies
- Staff training
- Excellent judgment and problem-solving
- Task prioritizing and time management
- Customer service and communication
- Microsoft Office applications
- Disability accommodations
- Customer relationship management
- Service optimization
- Critical thinking
References
- Char Bakker, Mamnoon, (503) 442-4480
- Cayman McCord, Little Water Cantina, (808) 854-4044
- Kate Ramsey, Frank's Oyster House, (206) 851-4871
Timeline
BARTENDER/FLOOR CAPTAIN
Little Water Cantina
06.2025 - 10.2025
LEAD BARTENDER
Mamnoon
04.2024 - 06.2025
ASSOCIATES DEGREE - Business Administration
North Seattle College
01.2023 - 12/2024
SERVER
Franks Oyster House and Champagne Parlor
10.2022 - 03.2024
FRONT OF HOUSE SHIFT LEAD
Sea Creatures-The Whale Wins
10.2022 - 12.2023