Nicholas Vanisacker
222 M St SW, Washington,DC
Summary
Dynamic service industry professional with extensive experience in high-volume environments, excelling in customer relationship management. Strong product knowledge driving repeat business and enhancing guest experience. Committed to continuous improvement and fostering team collaboration to achieve exceptional service delivery.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Server, Bartender, Banquet Captain
Del Frisco's Double Eagle Steak House
Washington, DC
02.2023 - Current
- Drove sales goals by delivering high-quality service to enhance guest satisfaction.
- Cultivated repeat customers by leveraging product knowledge and creating memorable experiences.
- Supported guest loyalty through the company rewards program.
- Maintained up-to-date product knowledge for existing and new items to assist guests effectively.
- Managed time well and helped strengthen team relationships across all areas.
Bartender, Server, Banquet Captain
Postino Wine and Beer Cafe
Scottsdale, Arizona
09.2017 - 01.2023
- Created energetic and positive experiences for guests through effective suggestive selling techniques
- Maintained updated knowledge of quarterly rotating beer and wine selections to enhance guest recommendations
- Demonstrated high attentiveness while managing service for 8+ tables to ensure guest satisfaction
- Collaborated within a team-structured service to demonstrate our company's core values
Bartender
Diego Pops
Scottsdale, AZ
03.2016 - 04.2017
- Prepared high-volume drinks while ensuring comprehensive food service for bar guests, maintaining high customer satisfaction
- Demonstrated in-depth knowledge of cocktails and food offerings, adapting to seasonal changes to enhance guest experience
- Conducted training sessions for new staff on service and company standards, improving overall team performance and service consistency
Education
Associates of Science - Construction Engineering
Arizona State University
07-2015
Skills
- High-volume service
- Event service management
- Inventory management
- Customer relationship management
- Staff training
- Sales expertise
Certification
- Level 1 Sommelier through CMS-A
References
- Juan Hernandez - Manager at Del Friscos Double Eagle Steak house (571)345-5377
- Evelyn De Leon - Event Coordinator at Del Friscos Double Eagle Steak House (240)750-5158
- Timothy Lott - GM Postino Wine and Beer Cafe (602)284-1613
Timeline
Server, Bartender, Banquet Captain
Del Frisco's Double Eagle Steak House
02.2023 - Current
Bartender, Server, Banquet Captain
Postino Wine and Beer Cafe
09.2017 - 01.2023
Bartender
Diego Pops
03.2016 - 04.2017
Associates of Science - Construction Engineering
Arizona State University