Hi, I’m
Mary Feskova
Renton,WA
Summary
Personable and detail-focused individual with knack for maintaining cleanliness and order. Knowledge of sanitation standards and proficient in using cleaning equipment and supplies. Committed to creating spotless and welcoming atmosphere for passengers.
Developed strong organizational and cleaning skills in fast-paced environment, ensuring high standards of cleanliness and order. Effective communicator and team player, capable of managing tasks efficiently. Looking to transition into new field, bringing focus on maintaining high standards and contributing to clean, organized workspace.
Overview
2
years of professional experience
Work History
ERMC
Cabin Cleaning Agent
04.2023 - 08.2024
Marvel Food & Deli
Customer Service Cashier
06.2022 - 05.2023
Job overview
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Zosh 6Ukraine
High School Diploma from Just School
05.2020
Skills
- Respectfulness
- Initiative-taking
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Customer focus
- Product knowledge
- Inventory management
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Customer relationship management (CRM)
- Data entry proficiency
- Product merchandising
- Product recommendations
- Strong numeracy
- Time management
- Conflict resolution
- Basic math
- Stress management
- Positive and professional
- Telephone management
- Order coordination
- Customer assistance
Timeline
Cabin Cleaning Agent
ERMC
04.2023 - 08.2024
Customer Service Cashier
Marvel Food & Deli
06.2022 - 05.2023
Zosh 6
High School Diploma from Just School
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