Mary Figueroa

• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
• Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
• Verified each individual's right to enter restricted areas and entered all information into a database program.
• Data Entry, entered reports with accuracy.
• Checking accuracy while entering data

• Completed large-scale data entry projects in a timely manner.
• Supported company growth by diligently maintaining up-to-date database systems.
• Delivered consistent quality results ensuring timely completion of essential tasks and assignments.

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• Developed customized spreadsheets for efficient tracking and organization of critical business data.
• Completed data entry tasks with accuracy and efficiency.
• Ensured data integrity by consistently cross-referencing sources and double-checking entered information.
• Streamlined data entry processes for increased efficiency and reduced errors.

• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Entered into the database with detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Updated, and entered ino the database program,shift logs and produced daily reports to document security activities and specific incidents.

• Maintained detailed reports of daily activities, into the database program with accuracy
• Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.

• All reports are added to a computer database, and retrieval of information to route, schedules and what is needed for company positions.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents into a database program, with accuracy.
• Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
• Informed passengers about route details, schedules, transfers, and fare policies as needed.

• Collected, arranged, and input information into database system.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Gathered, organized and input information into digital database.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Enhanced trainee engagement through interactive workshops and hands-on activities.